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I have a Kenmore Elite Refrigerator Ice Machine in the door…

Customer Question
I have a Kenmore...

I have a Kenmore Elite Refrigerator Ice Machine in the door not working. It's model # ***** The ice tray is turned upside down and will not move. I appreciate any ideas you may have.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

We've had no problems with it, it's only a couple of years old. It just stopped making ice. I can't find any button for reset or anything for resetting in any way. The tray is upside down so water cannot flow into it. Not much more to tell you.

Submitted: 2 years ago.Category: Appliance
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Answered in 17 minutes by:
2/16/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,201
Experience: 9+ years being an appliance technician with factory training.
Verified

When the icemaker tray flips upside down and won't rotate on it's own back to the resting position right side up, there is nothing you can do but replace the icemaker. Either the rotation motor is shorted, the gears are stripped, or the head of the icemaker is jammed. Either way, the icemaker will need to be replaced to resolve the issue anytime this issue occurs so below is a link to the icemaker you'd need to order and replace which is about $110 or so.

CLICK HERE for icemaker

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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