Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Nielsen
, Maytag MFT2771WE water stopped flowing

Customer Question
Maytag MFT2771WE water stopped...

Maytag MFT2771WE water stopped flowing suddenly. Seems that the water line is frozen. Food on the top shelves are freezing too. the ice maker is at the top of the refrigerator the freezer is low mounted

Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 20 minutes by:
2/15/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

So the unit is getting too cold it would seem, what are the actual temps in the unit?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
They are set for 45 in the fridge and 5 in the freezer. the minimum. The refrig is actually at 37 near the ice maker.
Last night I unplugged the refrigerator and the water was working this morning when I plugged it back in. Later this afternoon it froze back up again. I get no ice being made or water dispensing.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Where is the unit freezing exactly?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I have been waiting 5 days for a response. I answered this question on 2/15. I will repeat the answer.The upper left corner where the ice maker is. I put a thermometer in the refrigerator and the temp is well below the setting (44 degrees setting, 28 degrees in most of the compartment. It is colder up by the ice maker and the freezing is happening there the most.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

If it is only 28 or so in the freezer and colder in the refrigerator you have a freon issue, the unit is likely very low on freon. You would need the unit recharged to repair the issue.

We are on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Ask Your Own Appliance Question
Customer reply replied 2 years ago
No! It is 29-33 in the refrigerator compartment and 0-5 in the freezer.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

OK then you would need to replace the damper assembly in the refrigerator it is stuck open and not closing causing this issue.

CLICK HERE FOR PART

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Do you have instructions for installing the part? I don't have a repair manual for the refrigerator. Can I get the details please?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

If you want additional instructions that is fine all I ask for is a rating since this is an old question and I have not been credited for anything on it.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

I see this question is still open on my list, if you did not need anything else all I ask is please use the STAR rating system at the top of your page to rate my service so I can close this out... Thanks

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I sent a reply asking for instructions or manual for replacing the damper and got nothing in return. I don't yet have a solution to my problem. When I do I would be very happy to give you 5 stars. Thanks again for your continued help
Customer reply replied 2 years ago
Sorry it is taking time. I was traveling for two weeks and the part hasn't yet arrived.
Customer reply replied 2 years ago
The part has arrived, how do I install it?
Customer reply replied 2 years ago
It has been more than 2 days, when will i get a response?
Customer reply replied 2 years ago
I have a Maytag MFT2771WE refrigerator. I bought Part #: W1024737, the damper assembly. It has now been delivered. I now need to know where this part is located in the refrigerator and instructions on how to replace it. I look forward to a response.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,003
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I am not sure you need the damper. If it was staying open, you would notice freezing more towards the bottom. There is actually a Service Pointer out for the problem you are having. I have attached it and suspect that is your trouble, not the damper.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 2 years ago
How do i access the area where the seal goes? I can't see any screws in the top of the compartment.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
I have had a bad week, my father passed away and I am now getting to the refrigerator. I followed directions pulling down and out, but it got hung up on the top to the left of the ice maker. See photos. It seems like I am missing some instructions to get me to the instructions you sent me. The seal seems to be fine from what I can see. Would this problem make the whole compartment cold? It seems that stuff (berries, etc.) is freezing two selves down from the ice maker.
Customer reply replied 2 years ago
I will try to add the photos using add files on the page.
Customer reply replied 2 years ago
my cell phone is(###) ###-####
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,003
26,003 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

26,003 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The ice cubes freeze in chunks in the ice maker of my five
The ice cubes freeze in chunks in the ice maker of my five year old Whirlpool refrigerator model # WRX735SDBM00. How do I keep this from happening?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a side-by-side GE Refrigerator with an ice maker, a
We have a side-by-side GE Refrigerator with an ice maker, a freezer-door mounted water and ice dispenser. The ice Maker typically fills up within a day of emptying it. The water dispenser has stopped … read more
Kelly
Kelly
Appliance Technician
High School or GED
26,003 satisfied customers
I have a Maytag mfi2269veq5 refrigerator which is not making
I have a Maytag mfi2269veq5 refrigerator which is not making ice. I believe the water line into the freezer is either frozen or clogged with debris or mold. How can I get to the line as it enters the … read more
Kelly
Kelly
Appliance Technician
High School or GED
26,003 satisfied customers
I have a Whirlpool double door refrigerator ISC23CNEXY02 about
I have a Whirlpool double door refrigerator ISC23CNEXY02 about 9 months old. The food on the upper shelves in the refrigerator have been freezing. (I threw most of that food away; now the shelves are … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a model MTB1954AR Maytag Refrigerator. It came with
I have a model MTB1954AR Maytag Refrigerator. It came with ice maker. Suddenly stopped working -- does not fill with water. Pull out from wall and saw the tube running up the back became detached at t… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a sears kenmore side by side refridgerator. The line
We have a sears kenmore side by side refridgerator. The line to supply water for ice cubes is frozen. How do I defrost this line. the outside tube in back of the fridge is not frozen. i do not know ho… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
The water outlet on my refrigerator door does not work but
The water outlet on my refrigerator door does not work but the ice maker does. Also, carrots and other vegetables are freezing in my hydrator drawer. Any ideas as to what's causing these problems? Tha… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a GE refrigerator/freezer. I bought it from someone
I have a GE refrigerator/freezer. I bought it from someone (not new) I think it is only a few years old though. I hooked it up and all seems good. I have noticed that it does not make ice, the water d… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a kitchenaid bottom-mount refrigirator. ice machine
I have a kitchenaid bottom-mount refrigirator. ice machine works but no water comes fron the water spout for drinking. changed filter still no water? when you press the button I hear a click but no wa… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,164 satisfied customers
I have a model MFI2569VEW that the ice maker is not working.
I have a model MFI2569VEW that the ice maker is not working. It appears no water at all is getting in to the tray. I can hear it try to fill up, but nothing there. Water flows out the dispenser just f… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a ten year old bottom mounted freezer, fridge. It has
I have a ten year old bottom mounted freezer, fridge. It has worked well until recently when the built in ice make no longer produces ice and the bottom freezer no longer freezes. It remains cold but … read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Maytag French Door Bottom Freezer 25.1 Cu Ft. Water stopped
Maytag French Door Bottom Freezer 25.1 Cu Ft. Water stopped dispensing to inside door dispenser and ice maker. Replaced filter & solenoid valve. Real problem found to be inlet line freezing at right s… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
GE Profile side by side. My ice maker makes plenty of ice,
GE Profile side by side. My ice maker makes plenty of ice, two of us in the household. Every so often the ice melts, or mostly so, and a huge frozen icicle hangs below the ice tray. There is also lots… read more
JIM
JIM
OWNER
Vocational, Technical or Trade Scho
201 satisfied customers
Bought a 3-4 year old GE side by side and transported it home
Bought a 3-4 year old GE side by side and transported it home on its' back. It was on its' back for 15 to 20 minutes. Unloaded unit and let stand upright for about 24 hours before plugging it in an us… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
The ice maker in my Whirlpool side-by-side is not working.
The ice maker in my Whirlpool side-by-side is not working. Water must be dripping within the freezer because ice has formed on food on shelves under the ice maker. The fridge is just a couple of years… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
The water dispenser & ice maker on my 5-year-old GE refrigerator
The water dispenser & ice maker on my 5-year-old GE refrigerator suddenly quit. I replaced the water filter with the plug with no result. The supply line is providing water and good pressure. When the… read more
Dave
Dave
Master's Degree
291 satisfied customers
I have a Samsung bottom mount refrigerator model RB215BSSW.
I have a Samsung bottom mount refrigerator model RB215BSSW. The Ice maker always freezes and stops making ice. I have tried defrosting and blowing it with a blow dryer. I have also tried raising the t… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
We have a GE profile TFX28PB. It is a side by side with ice
We have a GE profile TFX28PB. It is a side by side with ice maker/water filter on the door. Quite a long time ago the door stopped dispersing water. No big deal. Then a few months ago water leaked ins… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x