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What is the meaning of Accetor Ice? the Light is on and I…

Customer Question
What is the meaning of...
What is the meaning of Accetor Ice? the Light is on green and I cannot turn it off. My ice machine isnt producing any ice. I cleaned it recently and There no indication it needs cleaning. Please advise. Thanks so much.
Submitted: 2 years ago.Category: Appliance
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Answered in 13 minutes by:
2/15/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,645
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

the model /serial tag is normally on the right side interior fresh food wall near the top.

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Customer reply replied 2 years ago
this is an ice machine.
not
fridge.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok all Kenmore model numbers are 10 digits long and look like this 123 .(###) ###-####/p>

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Customer reply replied 2 years ago
I'm not sure but I think I'm calling for help. I figured out the accetor is really accelerate the ice. it's just not working. thanks.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Ok a service call will run you around $100.

This is a lot cheaper .all you need to do is open the icemaker door and look on the inside of the unit for the model number ,but it is up to you!

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Customer reply replied 2 years ago
there is no number like your asking about. the serial K10351578
model is(###) ###-####this is located inside on a big sticker.
Customer reply replied 2 years ago
it's a free standing ice machine
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

And this is a Kenmore unit and the is not other numbers in front of the(###) ###-####

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Customer reply replied 2 years ago
no other numbers. but if
we can't resolve , can you not charge me the fee?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

is this a Kenmore product?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

And it says model number in front of the(###) ###-####

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

And are you in the U.S.?

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Customer reply replied 2 years ago
I'm in us.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok and does it says model number in front of the(###) ###-####

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Customer reply replied 2 years ago
I'm better I think calling a service tech. please don't charge the full
amount bc we have not even gotten to the model. thanks for your help.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok good luck !

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