How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14781
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

Maytag refrigerator MFD2560HEW runs continuously. freezer

Customer Question

Maytag refrigerator MFD2560HEW runs continuously. freezer gets very cold, refrigerator compartment operates normal keeping top refrigerator cool. It appears as though the freezer thermostat is not shouting off compressor. I have set the freezer at the lowest ( warmest setting) compressor continues to run cooling freezer to -15f
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

You either have a bad thermister or bad board. You can check the resistance of the thermister in the freezer with an ohm meter. 10K ohms at 32 degrees or 22500 ohms at 0 degrees. If that is good replace the control board.

We are on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 1 year ago.
Where is this freezer thermostat located?
Expert:  Appliance Guru replied 1 year ago.

It is on the back wall of the freezer in the upper right corner.

Customer: replied 1 year ago.
When I select the refrigerator control setting to off the cooling fan turns off but the compressor continues to run. Is this the correct operation.
Expert:  Appliance Guru replied 1 year ago.

No that is not normal, have you tried to unplug the unit for a full minute to reset it completely?