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Kun, My refrigerator doesn't cooling. My Refrigerator is a…

Customer Question
Kun, My refrigerator doesn't...

Kun, My refrigerator doesn't cooling.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

My Refrigerator is a GE DSS25KGRD WW. The left part (I assume the freezer part) doesn't work. When I open it, it feels like room temperature. However, when I tried to clean up the stuff inside, I found the middle and bottom part have big blocks of ice.

Submitted: 2 years ago.Category: Appliance
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 minutes by:
2/11/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,569
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

your issue is a defrost issue.

If the Evaporator coil is frozen over then no air movement will go across the coil and then the unit begins to warm up .

When you open the freezer door can you hear the fan in the freezer running ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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