Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello my name is ***** ***** I will assist you today. I am going to ask you a few questions, please answer them to the best of your knowledge, even if someone has asked before , remember I am here to help you and am new to your problem
When you close the door, and hit start do you hear anything at all?
That is the door lock trying to latch. this time push on the door near the latch and hit start, see if the latch will catch.
It is defintely in you lock mechanism, they are made out of plastic, and I have seen them fail straight out of the box. Since this is brand new call your local repair center, give them the model number and they can preorder the lock so they have it with them. There is really no need for the phone call it is posted by Justanswer not me.
We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
If you give me your zip code I will see if I can find someone for you. I am usually faster than LG