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So this can really only be caused by the agitator itself if the issue is coming from the agitator. The agitator has been re-designed but you and remove the set screw coming in from the side of the agitator and then lift the agitator up and out to see if anything under the agitator looks like it might be grabbing the clothing. If not then you'd want to order part number 207538 which is the new agitator.
That being said, the washer isn't usually the issue, the issue is usually the dryer. A gap develops between the drum and the front drum support as the front seal and glides wear down. If the front seal is wearing out on the drum causing clothes to catch in the gap as the drum turns, you'd need to replace the front seal which is part number 314820.
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