Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Kitchenaid 22 cu ft french door model kcfs22ev -- the

Customer Question
freezer door is misaligned 1/2"...
Kitchenaid 22 cu ft french door model kcfs22ev -- the freezer door is misaligned 1/2" longer on the left not allowing the left side to fully seal. I don't know how to reset it because of the gear on each side
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
2/3/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,493
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And can you please explain the freezer door being longer on the left side?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
full model is KitchenAid KFCS22EVMS8.
The freezer door has become misaligned with the right side shorter by 1/2" or so than the left.
This means the left side won't seal correctly, causing ice formation.
My problem is that the slide on each side is geared with the gears turning by a toothed track.
The gears are connected via an axle that turns.
This keeps the sides aligned (or in my case, misaligned).
I need to know how to disengage the axle or the gears so that the door can be realigned with each side of equal length.
Customer reply replied 2 years ago
Let me know if a pic would help or talking on the phone would be easier. My phone is(###) ###-####
Customer reply replied 2 years ago
OK, there is now more. I have defrosted it. Now the lengths are equal. The last inch or so of the door travel is "grabbed" and each side seals well. BUT. If I pull the handle from the left side the door comes out 1.5" longer on the left side. If I grab the door handle and pull on the right side the door slides out aligned. If I pull from the center of the handle the door pulls out aligned but "ready" to become misaligned.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok is it not shorted it has just become mis aligned .

trying to find you a video

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Thanks!
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Can you tell is it the upper track or the lower track that is out of alignment?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
There is only a geared lower track. The upper track is for the ice tray and compartment tray and acts independently of the door.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok the parts break down shows both have the cogged gear in the rear.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok no video on it .

Ok the drawer front has to be removed it is held in place by two screw on the front of the lower track assembly then the drawer front just lift off and the white cover that covers the lower track and gear ,needs to be removed and then you can push the lower track back in and align the gear to the same cog on each track ,then reassembly

Ask Your Own Appliance Question
Customer reply replied 2 years ago
OK, I see four screws, not two, holding the door to the lower track assembly. I see how that works now.
Thanks.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

it is two on each side!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
right.
Customer reply replied 2 years ago
I'm going to give up for now and tackle it later. You've given me enough with the screws to pay the $28. Thanks.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Yes that coged system leaves a lot to be desired and no easy to tell some one over the phone or computer.

If you have any questions just let me know.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
OK let me know your name and I will, later. Thanks!
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

If you need me again for any other issues you can request me Whrlp Master Tech.
And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,493
13,493 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a pretty new Kitchenaid refrigerator. Was installed
i have a pretty new Kitchenaid refrigerator. Was installed during renovation so I wasn't here when that got done (and I don't have Owner's Manual). After operating fine for a couple of months, I ran o… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,493 satisfied customers
We bought a new refrigerator in April of 2016. It is a
We bought a new refrigerator in April of 2016. It is a double door with a freezer on the bottom. It has had minimal use since we are only in this residence 5 months of the year. It is not straight and… read more
Rusty S
Rusty S
Technician
282 satisfied customers
Ball bearings are falling out of the roller in the left side
ball bearings are falling out of the roller in the left side of freezer when I try to open the freezer. I can't open it all the way. 22 cu ft, model KFCo22evbi. It' about 7 years old. can I purchase r… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a 22 cu ft whirlpool refrigerator with a bottom pull
I have a 22 cu ft whirlpool refrigerator with a bottom pull out drawer. I get frost build up in the freezer. The frost is on the door at the top and in the freezer where the door and freezer meet. rep… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I DON'T SEE ANY RATINGS. I HAVE BEEN TOLD KITCHEN AID IS A
I DON'T SEE ANY RATINGS. I HAVE BEEN TOLD KITCHEN AID IS A GOOD ONE. HAVE NOT HEAR ANYTHING ABOUT JENN AIR. WOULD LIKE ABOUT A 24-26 CUBIC FOOT. DO YOU HAVE ANY YOU CAN RECOMMEND SOME WITH EXCELLENT R… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,318 satisfied customers
Left side of Maytag freezer is not sealing properly
I have a bottom freezer Maytag and the left side is not sealing properly causing "snow" and ice build up. Right side seals fine. I can eye that it is misaligned. It is definitely an alignment issue, r… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,318 satisfied customers
Rfg296hd - Freezer door does not close properly causing ice
rfg296hd - Freezer door does not close properly causing ice and frost build up. I have emptied the freezer multiple times to clean frost and ice. It will usually be ok for another few weeks. This time… read more
bruce peterson
bruce peterson
Certificate
50 satisfied customers
I have the Whirlpool Gold 26.2-cu ft French Door Refrigerator
I have the Whirlpool Gold 26.2-cu ft French Door Refrigerator with Single Ice Maker (Monochromatic Stainless Steel) Item #: 561310 | Model #: WRX988SIBM since thanksgiving of 2014. Three days ago I no… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a 2 yr old maytag french door with freezer on the bottom.
I have a 2 yr old maytag french door with freezer on the bottom. "The left side of the freezer is creating frost crystals, It is set a zero. There is no problem on the right side… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
We are buying a new home that has Whirlpool S. S. appliances.
We are buying a new home that has Whirlpool S. S. appliances. I can change out the refrigerator by paying an upcharge. After reading many customer reviews, I am wondering what model if any are dependa… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Whirlpool side by side refrigerator. I believe it
I have a Whirlpool side by side refrigerator. I believe it is a 25 cu inch model but there is no model number and the manual applies to both a 22 cu inch and a 25 cubic inch. WE would like to replace … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
my GE 25.1 CU FT 3 door Refrigerator, purchased new in 2008
my GE 25.1 CU FT 3 door Refrigerator, purchased new in 2008 has been leaking water occasionally from the freezer and also noticing a lot of frost and ice build up inside drawer of the freezer?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have an LG 22 cu ft two door refrigerator (fridge over freezer).
I have an LG 22 cu ft two door refrigerator (fridge over freezer). When purchased, the doors were set for right hand opening. In our new home, we needed left hand. I changed the doors from right to le… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
We have a kitchenaid KBFS25EVMSO 3 dr fridge w/ ice maker (3
We have a kitchenaid KBFS25EVMSO 3 dr fridge w/ ice maker (3 yrs old) and there's heavy frost over everything in the freezer drawer for the past month. The wire ice "switch" is in the up off position … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I am looking at the Maytag french door -bottom freezer refrigerators.
I am looking at the Maytag french door -bottom freezer refrigerators. The 19.6 cu ft model has the Strongbox door bins. As far as I can tell, the 21.7 cu ft model does not have this feature. Is this a… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
We have a 3 year old GE profile refrigerator with french doors
We have a 3 year old GE profile refrigerator with french doors and freezer on the bottom about 22 cu ft. The fridge stopped running and the lights do not go on when doors are opened. Checked the elect… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I want to know the cuft capacity of my KitchenAid Refrigerator
I want to know the cuft capacity of my KitchenAid Refrigerator? It is either a model KTRS20M or a KTRS22M (I don't know how to find the model # XXXXX the refrigerator).… read more
RUSS
RUSS
Vocational, Technical or Trade Scho
3,654 satisfied customers
I have the French door model that came out before the version
I have the French door model that came out before the version with the larger ice maker and water dispenser on the door. I am very frustrated that my ice make sometimes does not make ice. It seems lik… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x