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Having issues with ge monogram ZISB48DCA

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Having issues with ge...
Having issues with ge monogram ZISB48DCA
Submitted: 2 years ago.Category: Appliance
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Answered in 17 hours by:
2/3/2016
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,980
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If there was visible issues with the timer, it may be that there is an excessive current draw and it may have damaged the thermostat. Does anything come on, like the fans or the cabinet lights?

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Customer reply replied 2 years ago
Nothing has come on since I replaced the timer. Since then I have taken out the thermostat and jumped the wires to see if I could get it to start. Nothing. I have not bench tested the thermostat yet. I left the fan delay thermostat intact. Could it be causing the problem also? Also if I get to the point where I will require a repairman I guess I will have to call GE as the ones I have used in the past no longer work on GE.
Customer reply replied 2 years ago
I am kind of frustrated that what I perceived as a simple repair (clogged defrost drain) has snowballed to this. The unit was working and cooling fine up to this point. Water leaking down from defrost tray was only issue.
Customer reply replied 2 years ago
Oh. Very important. You asked if the cabinet lights come on. YES.
Customer reply replied 2 years ago
When may I expect a return response?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

What is the defrost timer part number you installed? Have you manually advanced the new timer to see if it kicks on?

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Customer reply replied 2 years ago
Part # ***** the timer TMDJX35RB9. Ge part # ***** replacing WR09X0413. And yes I did try advancing the timer.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Thank you. You installed the incorrect timer. You need to install part number WR9X502.

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Appliance Technician: Kelly, Appliance Technician replied 2 years ago

We need to start there and move forward once that is in place.

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Customer reply replied 2 years ago
I don't see how that is possible. The timer I installed is the same exact one I replaced. I literally handed it to the parts guy and he gave me the exact same one. All the numbers match. Since you replied I checked the technical data sheet stuck in the refer and it calls for WR09X0413. When I Google that number it says it is discontinued and replaced with 502. But if I replaced the same exact timer why would that make a difference? ? This is very frustrating!!
Customer reply replied 2 years ago
Plus when checking the cross reference of 502 it says nothing about replacing 413 or 483. Are you saying I've had the wrong timer in my fridge for 16 years?
Customer reply replied 2 years ago
when I enter my refrigerator model # ***** sears parts direct it still calls out 483.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Are you sure you have given me the correct model number? See the GE lookup for the model you provided below. Number 257 is the timer.

CLICK HERE

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Customer reply replied 2 years ago
I gave you the correct model #. This is going to go nowhere fast if you treat me like an idiot. I understand all that and see that it calls out 502. But you're not reading what I'm sending or something. IF I REPLACED THE TIMER WITH THE SAME EXACT ONE WHY SHOULDN'T IT WORK?? Plus Sears parts direct calls out 483. ( As I said before.)
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Wow, I am not sure how you came up with that but I am no longer interested in helping you at this point. Perhaps another will help, good luck.

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Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello, I am a different tech

Does the unit work with the old timer?

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Customer reply replied 2 years ago
Please read ALL of the original material and transcripts and get back to me. The original timer was visibly damaged/discolored and when I removed it one of the connections came off near the point of most discoloration. That is why I replaced it.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

OK get a jumper wire and connect terminal 3 to 4 on the defrost plug. That should turn on the compressor if not you have something more wrong with the unit.

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Customer reply replied 2 years ago
That did not work.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

OK if you jumped 3 to 4 and the compressor did not come on nor the fans you have something more wrong with the unit besides the timer. You need a volt meter to do some further checking

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Customer reply replied 2 years ago
I have a 7 function multi tester will that work? If so what do I set it at?
Customer reply replied 2 years ago
You know I have bypassed the defrost thermostat at this point.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

SO the compressor or nothing runs correct?

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Customer reply replied 2 years ago
Nothing runs. Interior lights come on.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Then you need to likely replace the temp control. Get at that and jumper the two wires to it together, if it comes on which it should replace that.

We are on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

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Customer reply replied 2 years ago
You're the expert but I thought we were going to do some tests with a volt meter.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

First do that and then we can go from there ok?

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Customer reply replied 2 years ago
Since there are 2 temp controls but only the fresh food side dials down to Off I assume that is the one I jump. The
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Yes exactly

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Customer reply replied 2 years ago
Since I am not a tech this is going to take some time. In order to access the freezer control I need to remove the light shield, console, knobs, extensions and the fresh food control first. It is already 9:30 my time. What hours are you available? I'm thinking about starting on this fresh in the morning.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Just post back to me I answer most of the day.

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Customer reply replied 2 years ago
Thanks a lot. Talk to you tomorrow.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

sounds good

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