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To remove this handle you must grab the handle and yank straight to the left really hard with a quick jerk. Now sometimes the handle is installed upside down because the installers remove the handles to get through your door way and when they put it back on they put it on upside down. Nothing changes except that you must grab the freezer handle and yank to the right really hard with a quick jerk to unclip and remove the handle. Then you can tighten down the mounting bolts behind the handle and re-install the handle.
If you need to remove the refrigerator handles, the same process is used except you lift and pull straight up hard.
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You may need to push the handle in toward the door and then yank. I'm not sure there is another way to remove the handle even if it's loose.
You can also try to put a block of wood on the side of the handle and hit it with a hammer while someone is pulling on the handle in order to create the jerking movement needed to unclip the handle.
I am a different tech would you still like some help?