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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81999
Experience:  9+ years being an appliance technician with factory training.
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I have a Whirpool Gold side by side refrigerator/freezer. It

Customer Question

I have a Whirpool Gold side by side refrigerator/freezer. It operates it recently has begun to operate intermittently. Working then stopping. Are you able to advise why?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

I'm not sure what "working when stopped" means.

Do you hear the refrigerator running when the refrigerator stops cooling or is the unit 100% silent?

Customer: replied 1 year ago.
100% silent.
Expert:  Tyler Z. replied 1 year ago.

Can I get the full model number located on a sticker near the ceiling of the refrigerator section?

Customer: replied 1 year ago.
Expert:  Tyler Z. replied 1 year ago.

OK perfect, thank you. Since the unit is going completely silent, it means that your thermostat is just beginning to fail. The thermostat is located up by the control you move to adjust the REFRIGERATOR temperature. You'll need to order and replace this thermostat inside the control panel and below is a link to the part you'll need to order for your model number.

CLICK HERE for thermostat

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Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?