Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I set my whirlpool smooth top oven to clean mode,it started…

Customer Question
I set my whirlpool smooth...
I set my whirlpool smooth cook top oven to clean mode,it started a loud banging like a manufacturing machine.
I investigated and when I push on the door it stops,but...so does the cleaning cycle.
It appears the door does not latch very closely, that's where the banging noise comes from.
I tried to start again and waited about 30 seconds and it continues to bang,loud.
I tried to cancel the cycle with no avail.
Now the oven door is locked and I cannot open it nor even use the oven.
PLEASE HELP !
IF you can reply and tell me what I have to do I'd appreciate it.
If you need to call,my phone number is. .. (###) ###-####
Thank you so much !
Sincerely, *****
February 1st,2016.
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
2/1/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
Experience: 9+ years being an appliance technician with factory training.
Verified

Unfortunately your door latch is just failing and needs to be replaced. It's not moving all the way into the locked position to lock the door and now it won't unlock. Make sure the oven has cooled down to start or the latch will not unlock. If you have definitely waited for the unit to cool down then you have a failed door latch.

Try turning the breaker off to the unit for 60 seconds to see if it will reset. When you turn the circuit breaker on go inside and push on the door and hold it for a minute or two in case it's rubbing on the door latch not letting it release. If that doesn't work, then try to set the self clean, wait 60 seconds and cancel it to see if that will reset the door latch assembly. If nothing resets the door lock, then you just need to manually open the door and replace the door latch assembly. It's not easy to manually unlock the door. You'll need to use a coat hanger and pull the latch assembly from RIGHT to LEFT by slipping it down between the door and the oven frame at the top. Force the latch over to the left and open the door, then you can remove the panel in front of the door latch and replace the latch assembly.

Now I do want to also add that you may need something stronger than a coat hanger to manually open the door. If you have an "L-shaped" tool like a cotter pin puller or allen wrench, that might give you the added strength to be able to pull on the latch and release it.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
89,261 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,261 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a maytag electric range model number MER5770AAQ and
I have a maytag electric range model number MER5770AAQ and my oven door will not close all the way and there is an F9 display on the oven indicator. How do I fix this problem. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a very old (20+ years) Whirlpool wall microwave oven
I have a very old (20+ years) Whirlpool wall microwave oven combination that I ran the self clean on the oven yesterday. Left if to cool overnight and this morning tried to unlock it and it is stuck i… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I cannot get the oven or broiler to light, get the FSE1 fault
I cannot get the oven or broiler to light, get the FSE1 fault as my last. Top burners ignite fine. I have the Whirlpool Accubake.… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Have an older model Whirlpool self cleaning wall oven. My
Have an older model Whirlpool self cleaning wall oven. My wife ran the clean cycle the other day and when finished the door did not unlock. I have turned power off and on but no lock opening the door.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our Kenmore gas range won't get out of door locked mode. My
Our Kenmore gas range won't get out of door locked mode. My wife interrupted the self-clean cycle and the door lock stayed engaged. We can open the oven door but the lock is out. We hold the Stop/Clea… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,803 satisfied customers
I have tried to use the self-cleaning option. Turned the
I have tried to use the self-cleaning option. Turned the oven temp to clean Turned the Oven Set knot to Clean Upped the clean time to 4 hours Slid the latch to the right. The red indicator light does … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a GE profile gas range. I went to set the oven clean
I have a GE profile gas range. I went to set the oven clean cycle but opened the oven door before it could lock. Now the electronic display is flashing "locked door" but I can open the door but won't … read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Popping sound and door light on display panel. Tried turning
Popping sound and door light on display panel. Tried turning off circuit breaker to reset it and that did not work… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Tried to self clean but the door light started blinking. pressed
Tried to self clean but the door light started blinking. pressed cancel button but the door would not unlock. got the door open and found the latch in the middle position. latch will not reset. tried … read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Maytag smooth top electric range that I just took
I have a Maytag smooth top electric range that I just took the back off to clean. After I put the back on, the touch pad does not work. There is a lock message just to the left of the time. What can I… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
We just had a thunderstorm. During the storm the self-clean
We just had a thunderstorm. During the storm the self-clean started and the door tried to lock. Storm is over. The oven/micro work but the latch does not let the door close. Anything you can do to hel… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
my maytag precision touch control 5oo elctric smooth top range
my maytag precision touch control 5oo elctric smooth top range is flashing lock, and the oven fuctions ( ie: bake, broil, self clean ) won,t work. I've tried the unlock method of holding cancel and co… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
My son pushed the clean lever on my electric wall oven to the
My son pushed the clean lever on my electric wall oven to the Clean position. This is a very old oven and I have never used the Clean function. Now the lever won't move back to the Cook position - and… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
i have an amana model # AER5645RAB serial #12348225JG i tried
i have an amana model # XXXXX serial #12348225JG i tried to run the clean cycle it locked but did not start cleaning instead it flashed lock, i canceled it , stopped flashing lock but now is locked an… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
My grandson flipped the self clean lever on the oven and I
My grandson flipped the self clean lever on the oven and I can't get it to go back to cook or broil mode. It just displays "door" on the dosplay window. I dont know the model of my oven nor can I loca… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Frigidaire range model no. REGS37BNW*4, serial no.
I have a Frigidaire range model no. REGS37BNW*4, serial no. DF21801421. Accidently pressed the clean button instead of bake button. Tried to stop cleaning process, opened the door. Now door will not s… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Frigidaire Type 3S5 Cooker. Mod No CFEF372CS2 Serial No. NF40515865.
Frigidaire Type 3S5 Cooker. Mod No CFEF372CS2 Serial No. NF40515865. Manufactured Jan/04 Tried to clean oven in auto mode, but code failure appeared F9. Unable to cancel, oven door remains in locked m… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
My parents have a Jenn-Air SVE47600W electric range, approximately
My parents have a Jenn-Air SVE47600W electric range, approximately 10 years old. When we start to cook a big family meal at the holidays and use the oven at normal cooking temps (350-450) for long per… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x