How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2613
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
Type Your Appliance Question Here...
Appliance Tech Dave is online now
A new question is answered every 9 seconds

I have a Senseon Dryer model #GEW9868KQ3 that doesn't seem

Customer Question

I have a Senseon Dryer model #GEW9868KQ3 that doesn't seem to be heating well. It takes a long time to dry clothes. I have checked the incoming power, both legs are good at 120V to neutral and 240V between the legs. I have checked continuity in the heating element, both thermostats, the thermal fuse all are less than an ohm and checked the resistance of the Internal bias thermistor (12kohm) I don't know what else to check. Oh, I have also cleaned the lint from the air pathway. Still not heating well, any suggestions?
JA: Thanks. Can you give me any more details about your issue?
Customer: What details would you like?
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave and I'm happy to help you. Since there is only one heating element, and if the heating element is getting red hot you will need to check air temperature coming out the back of the dryer. It should average 145 to 150F.. The temperature will go above and below these number to give you the average. If the temperature is good the problem is slow drying related to air flow. Let me know what you read.

Customer: replied 1 year ago.
The temp measured at the exhaust seems to be low, averaging about 130 Or a bit less.
Customer: replied 1 year ago.
Temp went down to about 100F in the last few minutes of a 15 minute timed cycle.
Expert:  Appliance Tech Dave replied 1 year ago.

If you got that reading set on high temp it is a little low. The thermostat is cycling too soon. It is part number(###) ###-####but also make sure you get the same amount of air flow outside the house as behind the dryer before you replace the thermostat. Let me know if you need any help with any of this.

Customer: replied 1 year ago.
Ordered the part. Will try replacing when it is delivered. Thanks
Expert:  Appliance Tech Dave replied 1 year ago.

You are welcome!