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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid , under the lid NOT on the lid ,but under the lid at the rear of the opening will be the manufactures model and serial number on a silver tag. And just inside the door on the face frame after the door is opened on front loaders.
I need the model number in order to look any information up first.
Are you with the appliance at this time?