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Model number smh2117s microwave door will not stay

Customer Question
closed,latch appears broken ,how do...
model number smh2117s microwave door will not stay closed,latch appears broken ,how do i determine correct part number and any source for instructions how to replace?
Submitted: 2 years ago.Category: Appliance
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Answered in 1 minute by:
1/28/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
Experience: 9+ years being an appliance technician with factory training.
Verified

If you open the door and lift up on the plastic door latch prongs on the door itself, does it have any spring tension pulling down on them?

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Customer reply replied 2 years ago
No . Was able to find a video solution from another source and have fixed the problem by reattaching the spring to the key. Your service is helpful but slow and expensive. Thanks anyway.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

I responded 2 minutes after you asked the question. Either way good luck and take care.

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