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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Model number smh2117s microwave door will not stay

Customer Question

model number smh2117s microwave door will not stay closed,latch appears broken ,how do i determine correct part number and any source for instructions how to replace?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

If you open the door and lift up on the plastic door latch prongs on the door itself, does it have any spring tension pulling down on them?

Customer: replied 1 year ago.
No . Was able to find a video solution from another source and have fixed the problem by reattaching the spring to the key. Your service is helpful but slow and expensive. Thanks anyway.
Expert:  Tyler Z. replied 1 year ago.

I responded 2 minutes after you asked the question. Either way good luck and take care.