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Appliance Guru
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Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a Whirlpool Duet Sport Washer. I purchased in 2007.

Customer Question

I have a Whirlpool Duet Sport Washer. I purchased in 2007. Has always run perfectly until now. I use Downey in my rinse cycle. Until about a year ago my towels always came out very soft. Within the last year when I use Downey the towels come out very rough. I had a technician come out and he charged me $70 to say he couldn't see any problem. Why would Downey now not work in my washer. Please advise. For me this is a BIG problem. Thanks, Connie
Submitted: 1 year ago.
Category: Appliance
Expert:  AppTech8579 replied 1 year ago.

Front loader?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I said yes I have a front loader. Haven't received anything else from you. I have not had my problem resolved. No feedback.
Expert:  Appliance Guru replied 1 year ago.

I am a different tech, if the towels are coming out rough either the fabric softener dispenser is not being rinsed or possibly there is too little softener in the unit. Try filling up the dispenser full with softener and see what happens. If the solution is all rinsed out of the dispenser it is getting into the machine so the machine will not actually be causing this, so that would mean there is a chance you got a bad bottole of Downy. I have seen that happen

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Customer: replied 1 year ago.
I use plenty of Downey softener. The first 5 years I had the machine it worked perfectly and people said "I have the softest towels ever. Then suddenly they feel like sand paper. I have run hot water in the softener dispenser hoping to clear something. Nothing improved.
Expert:  Appliance Guru replied 1 year ago.

The machine itself will not make them feel like that, now if the towels are old they will feel like that as well. You can try to run vinegar through the machine to clear it out, but if these are the same towels from 5 years ago the towels may be old and they get sand paper like after that many washes since the fabric breaks down.