Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a problem with a Dacor ETT304-1 glass top range. It…

Customer Question
I have a problem with...
I have a problem with a Dacor ETT304-1 glass top range. It goes into the child lock mode all by itself. Is it the power board or touch board. Need to know for sure as they are both $$$
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
1/24/2016
Appliance Technician: Joel Swenson,
 replied 2 years ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,757
Experience: Owner at Scott's Appliance Repair
Verified

The problem is gonna be the touch board, the lock control key is probably half stuck and is making contact on occasion by itself:

Touch Board

Part #: 72516

PLEASE take into consideration we are on the honor system for our time, I Kindly ask you to rate my service BEFORE YOU LEAVE TODAY by clicking 3 or better on the STAR RATING SYSTEM at the top of your page or wherever the 5 star rating system is located on your page (sometimes it's hard to find but it's there).

Also be aware that this rating is for the quality of my response, not a rating for the overall experience you have had on this site.

Rating me will not in any way affect the amount you agreed to pay for the question. This will also allow you to get directly back to me for FREE follow up questions.

Before leaving a negative rating please discuss it with me first so I can have a chance to remedy the issue. Thank You!

TIPS are not expected but are GREATLY APPRECIATED!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I thought so but there are obviously no "keys" as it is just a glass top. I have not taken it apart yet but can one of the "sense" pads go bad and cause the same thing? Also can you give me any tips to reinstall a new one? I know I need the adhesive as well.
Customer reply replied 2 years ago
Hello?
Appliance Technician: Joel Swenson,
 replied 2 years ago

will be right with you I am double checking info on this unit at the manufacturer site , give me just a few more minutes.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Great thanks thought we got disconnected
Appliance Technician: Joel Swenson,
 replied 2 years ago

Ok before you bother ordering that board, according to dacor the most common problem is :

check for a foreign material between the Touch Pad and the Contact Board. Examples of foreign material include grease, cooking residue, moisture, or residue from cleaning agents. Circuit board cleaner or equivalent (available from electronic supply stores) should be used to clean the keypad assembly.

If you find that the touch pad has moisture present replace it.

I would definitely look at that first because the touch pad is a 16.00 part:

listed as #3 here - click here

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 2 years ago

they state that in most cases that is the issue not the touch board.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Thank you I'll do that and let you know
Appliance Technician: Joel Swenson,
 replied 2 years ago

sounds good thanks.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok I took it apart. The touch board part no 72518 is firmly glued to the glass top. The only way to clean it would be to rip it off and I worry about damaging it as the glue looks really strong. However it looks clean inside no moisture, etc. should I proceed with ripping off that board?
Customer reply replied 2 years ago
I can send you a pic
Appliance Technician: Joel Swenson,
 replied 2 years ago

I have never actually personally repaired that model before I could not find the repair method in the service manual for that unit, so to help you get this done properly I am going to opt out of the question so another tech on the site that has hands on experience with this model can help you.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
What is even more odd us that the item #3 on the parts diagram is stated to be "touch pad adhesive". No where on the parts diagram which I have a copy of does it mention the actual keypad circuit board part no 72518 which is what is glued onto the glass top!!
Customer reply replied 2 years ago
It appears that 72518 is known as an upper touch board. It is where the actual sense pads are located in the side that's glued to the glass from the back side, it's just a bare circuit board with a connector where it connects to the 72516 lower touch board
Customer reply replied 2 years ago
Not sure if it's that upper or lower touch board now. There's really no circuitry on the upper board to go wrong unless it's one of the pads facing the glass. Would really like know you folks thoughts before I spend $$$ on likely non- refundable circuit boards
Customer reply replied 2 years ago
My 72518 looks really good (from the back side of course) no dirt around it or moisture I really don't see how something could get through that bonding. This thing is so firmly bonded !
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,278
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If it will unlo9ck and work fine but actuates by itself, let's try something. Use a hair dryer to heat the touch board until quite warm and all of the area around it. Keep it warm for several minutes. Also, use alcohol to clean the area of the buttons on the glass. That uses a capacitive touch and can have issues with grease and other "gunk" on the glass. Does the behavior change at all?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Hello Kelly thank you so much for responding. I am just getting your message at 9:30 tonight. I was actually thinking of the hair dryer trick to try and induce a worse failure and isolate it from there. I will have to do this tommorrow as I am off work. It's not going to be easy since I will have to heat that upper board that's glued to to glass while I have the glass top off and then quickly try to remate that connector (which is soldered to the board) to the lower board(the one with all the circuitry on it) before it cools off! I think I can pull it off though with some careful planning. My wife is a clean freak so I can tell you for sure that the glass is spotless but the alcohol will take away a possible minute cleaner residue . I will try and let you know . Thanks again and please respond as soon as possible tommorrow as my wife is really getting frustrated with this thing torn apart in the middle of the kitchen. Regards, leo
Customer reply replied 2 years ago
Ok Kelly. I did all that . Glass is spotless, heated up the upperboard and same thing. Goes into lock mode by itself . Sometimes you can unlock it and sometimes you can't. . When you can unlock the burner controls seem to work but it just goes into lock mode when it feels like it and that's it. The only thing I can think of to try and isolate it to the right board would be if I could ohm out that upper board at that connector but I would need a schematic . I guess the only option that I can think of is to order that lower board with all the circuitry and hope for the best. What do you think?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

At this point, I would agree. The site below will allow you to return the board if it fails to correct the issue, even after installing, for up to a year! That will negate all risk of being out for parts you may not need!

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Seriously? Even on an electrical part?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Yep! They have an amazing return policy!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Great I'll order tonight thanks kelly
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

You bet, thank you!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ordered the part Kelly from repairclinic. I'll keep you posted.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Sounds good, thank you!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Back ordered.!! Will ship by 2/17. Guess I'll have to wait. I'll keep you posted.
Was this answer helpful?
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,278
25,278 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,278 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washer want drain I have replaced pump but still not
My washer want drain I have replaced pump but still not draining … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My Samsung Dryer, Model #DV456EWHDWR/AA has stopped heating.
My Samsung Dryer, Model #DV456EWHDWR/AA has stopped heating. … read more
Billy Olenick
Billy Olenick
Major appliance repair tech
190 satisfied customers
I have model # GTW460ASJ6WW top loader washer with a
Hi i have model # GTW460ASJ6WW top loader washer with a necklace stuck in the bottom. how do i remove the agitator so i can remove the necklace? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Frigidaire side-by-side professional series. The
I have a Frigidaire side-by-side professional series. The panels to change or adjust the temperature inside is not working.The panel is blank. The fridge is running but will not cool the freezer or th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My maytag pdb3600awn will not drain..there is no clog and it
my maytag pdb3600awn will not drain..there is no clog and it does pump out if i shut the water off. can it be the water fill switch … read more
Ray
Ray
Appliance Repair Technician
High School or GED
327 satisfied customers
Iaccidently locked the oven door. how do I unlock it. The is
Iaccidently locked the oven door. how do I unlock it … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
W have a coldspot model 106.71192107. the ice maker was
w have a coldspot model 106.71192107. the ice maker was working fine until we had quite a bit of water on our garage floor. even when I pulled the lever up, the water still kept flowing into the ice c… read more
Joel Swenson
Joel Swenson
3,757 satisfied customers
The trap door which opens and closes for ice cubes to fall
the trap door which opens and closes for ice cubes to fall out won't stop opening and closing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I need assistance with a dryer repair, whirlpool duet steam
I changed the thermostat and heater coil. The dryer lights up and the door closes, but the door does not electronically lock. But not because the door is not physically close.… read more
Joel Swenson
Joel Swenson
3,757 satisfied customers
What does the airvent look like on the whirlpool
What does the airvent look like on the whirlpool refrigerator French door model WRF540CWHV00 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,946 satisfied customers
I loaded the washer and started it not realizing that the
Hello, I loaded the washer and started it not realizing that the water source was turned off. Now the washer just hums and the door is locked. None of the buttons on the panel work now. Help please … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Connect me with a fridge specialist. Ge gss23wstass
connect me with a fridge specialist JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: ge gss23wstass JA: Do you plan on doing the work yourself? Customer: y… read more
Rusty S
Rusty S
Technician
221 satisfied customers
I have a 7 year old Maytag over the stove microwave. I
I have a 7 year old Maytag over the stove microwave. I cannot read the model number, but it is displaying either SE or 5E and none of the buttons are active. I am out of town and my wife needs to use … read more
Kelly
Kelly
Appliance Technician
25,278 satisfied customers
My Maytag cenntenial washer agitates as it fills, this is
My Maytag cenntenial washer agitates as it fills, this is not normal. The wash cycle is obviously not functioning properly and water consistently sprays during the spin cycle leaving clothes wet … read more
Kelly
Kelly
Appliance Technician
25,278 satisfied customers
Appliance Guru Please: Ive got a customer with a ED5KVEXVQ01
Appliance Guru Please: Ive got a customer with a ED5KVEXVQ01 Whirlpool Refrigerator the despenser does the have the broken tabs at the dispense door ........I purchase a(###) ###-####but I caint get i… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
108 satisfied customers
I have a whirlpool WTW5600XW0 with F1E1 error code the tech
I have a whirlpool WTW5600XW0 with F1E1 error code the tech manual is missing from inside the washer … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Have ge washing machine mod #gtw460asjoww came on by it
have ge washing machine mod #gtw460asjoww came on by it self . no lights on . no water in tub and. adjator not turning. hade to unplug. left unplug for 20 min . pluged back in and washing machine turn… read more
Joel Swenson
Joel Swenson
3,757 satisfied customers
Can the Affinity Dryer and Washer Doors be reversed? Model
Can the Affinity Dryer and Washer Doors be reversed? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x