Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a problem with a Dacor ETT304-1 glass top range. It…

Customer Question
I have a problem with...
I have a problem with a Dacor ETT304-1 glass top range. It goes into the child lock mode all by itself. Is it the power board or touch board. Need to know for sure as they are both $$$
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
1/24/2016
Appliance Technician: Joel Swenson,
 replied 2 years ago
Joel Swenson
Category: Appliance
Satisfied Customers: 4,180
Experience: Owner at Scott's Appliance Repair
Verified

The problem is gonna be the touch board, the lock control key is probably half stuck and is making contact on occasion by itself:

Touch Board

Part #: 72516

PLEASE take into consideration we are on the honor system for our time, I Kindly ask you to rate my service BEFORE YOU LEAVE TODAY by clicking 3 or better on the STAR RATING SYSTEM at the top of your page or wherever the 5 star rating system is located on your page (sometimes it's hard to find but it's there).

Also be aware that this rating is for the quality of my response, not a rating for the overall experience you have had on this site.

Rating me will not in any way affect the amount you agreed to pay for the question. This will also allow you to get directly back to me for FREE follow up questions.

Before leaving a negative rating please discuss it with me first so I can have a chance to remedy the issue. Thank You!

TIPS are not expected but are GREATLY APPRECIATED!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I thought so but there are obviously no "keys" as it is just a glass top. I have not taken it apart yet but can one of the "sense" pads go bad and cause the same thing? Also can you give me any tips to reinstall a new one? I know I need the adhesive as well.
Customer reply replied 2 years ago
Hello?
Appliance Technician: Joel Swenson,
 replied 2 years ago

will be right with you I am double checking info on this unit at the manufacturer site , give me just a few more minutes.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Great thanks thought we got disconnected
Appliance Technician: Joel Swenson,
 replied 2 years ago

Ok before you bother ordering that board, according to dacor the most common problem is :

check for a foreign material between the Touch Pad and the Contact Board. Examples of foreign material include grease, cooking residue, moisture, or residue from cleaning agents. Circuit board cleaner or equivalent (available from electronic supply stores) should be used to clean the keypad assembly.

If you find that the touch pad has moisture present replace it.

I would definitely look at that first because the touch pad is a 16.00 part:

listed as #3 here - click here

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 2 years ago

they state that in most cases that is the issue not the touch board.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Thank you I'll do that and let you know
Appliance Technician: Joel Swenson,
 replied 2 years ago

sounds good thanks.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok I took it apart. The touch board part no 72518 is firmly glued to the glass top. The only way to clean it would be to rip it off and I worry about damaging it as the glue looks really strong. However it looks clean inside no moisture, etc. should I proceed with ripping off that board?
Customer reply replied 2 years ago
I can send you a pic
Appliance Technician: Joel Swenson,
 replied 2 years ago

I have never actually personally repaired that model before I could not find the repair method in the service manual for that unit, so to help you get this done properly I am going to opt out of the question so another tech on the site that has hands on experience with this model can help you.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
What is even more odd us that the item #3 on the parts diagram is stated to be "touch pad adhesive". No where on the parts diagram which I have a copy of does it mention the actual keypad circuit board part no 72518 which is what is glued onto the glass top!!
Customer reply replied 2 years ago
It appears that 72518 is known as an upper touch board. It is where the actual sense pads are located in the side that's glued to the glass from the back side, it's just a bare circuit board with a connector where it connects to the 72516 lower touch board
Customer reply replied 2 years ago
Not sure if it's that upper or lower touch board now. There's really no circuitry on the upper board to go wrong unless it's one of the pads facing the glass. Would really like know you folks thoughts before I spend $$$ on likely non- refundable circuit boards
Customer reply replied 2 years ago
My 72518 looks really good (from the back side of course) no dirt around it or moisture I really don't see how something could get through that bonding. This thing is so firmly bonded !
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,085
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If it will unlo9ck and work fine but actuates by itself, let's try something. Use a hair dryer to heat the touch board until quite warm and all of the area around it. Keep it warm for several minutes. Also, use alcohol to clean the area of the buttons on the glass. That uses a capacitive touch and can have issues with grease and other "gunk" on the glass. Does the behavior change at all?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Hello Kelly thank you so much for responding. I am just getting your message at 9:30 tonight. I was actually thinking of the hair dryer trick to try and induce a worse failure and isolate it from there. I will have to do this tommorrow as I am off work. It's not going to be easy since I will have to heat that upper board that's glued to to glass while I have the glass top off and then quickly try to remate that connector (which is soldered to the board) to the lower board(the one with all the circuitry on it) before it cools off! I think I can pull it off though with some careful planning. My wife is a clean freak so I can tell you for sure that the glass is spotless but the alcohol will take away a possible minute cleaner residue . I will try and let you know . Thanks again and please respond as soon as possible tommorrow as my wife is really getting frustrated with this thing torn apart in the middle of the kitchen. Regards, leo
Customer reply replied 2 years ago
Ok Kelly. I did all that . Glass is spotless, heated up the upperboard and same thing. Goes into lock mode by itself . Sometimes you can unlock it and sometimes you can't. . When you can unlock the burner controls seem to work but it just goes into lock mode when it feels like it and that's it. The only thing I can think of to try and isolate it to the right board would be if I could ohm out that upper board at that connector but I would need a schematic . I guess the only option that I can think of is to order that lower board with all the circuitry and hope for the best. What do you think?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

At this point, I would agree. The site below will allow you to return the board if it fails to correct the issue, even after installing, for up to a year! That will negate all risk of being out for parts you may not need!

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Seriously? Even on an electrical part?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Yep! They have an amazing return policy!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Great I'll order tonight thanks kelly
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

You bet, thank you!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ordered the part Kelly from repairclinic. I'll keep you posted.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Sounds good, thank you!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Back ordered.!! Will ship by 2/17. Guess I'll have to wait. I'll keep you posted.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,085
26,085 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

26,085 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My favor is in child lock mode and I cannot override it by
My favor is in child lock mode and I cannot override it by pressing favor logo nor by turning power off to cooktop… read more
Kelly
Kelly
Appliance Technician
High School or GED
26,085 satisfied customers
I have a Dacor Millennia ETT-304. Neither the button to lock
Hello - I have a Dacor Millennia ETT-304. Neither the button to lock the cooktop nor the button to use the 5 1/2 burner work. They only work I'd I cut power at the electric box and turn back on. Any i… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a may tag oven roughly a 2007 stovetop and self
I have a may tag oven roughly a 2007 stovetop and self cleaning model and the elements all work and the oven light worked and the display was working but the oven itself will not work, at all. I flipp… read more
Alex Herbert
Alex Herbert
Appliance Technician
42 satisfied customers
I have a 6 burner double over range with electric self cleaning
I have a 6 burner double over range with electric self cleaning ovens. In the digital readout, the time is showing, but where the oven temperature is to be set, the digital readout says "OFF" for both… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have Dacor glass cook top model ETT 365W. after a power outage
I have Dacor glass cook top model ETT 365W. after a power outage the breaker went out on half my panel, after flipping it back on the cook top doesnt function, no red light showing on top, none of the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My decor cooktop model ett304-1 doesnt work. Wont turn on.
My decor cooktop model ett304-1 doesn't work. Won't turn on. I have reset the circuit power from main panelbut cooktop still not working. Advice ?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
i have a dacor electric cooktop model ett304-1bg i can unlock
i have a dacor electric cooktop model ett304-1bg i can unlock burners but when i go to adjust heat setting the control for the desired burner just keeps flashing. sometimes i can adjust heat down but … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
We have a Dacor Model ETT304. Two of the burners are not working.
We have a Dacor Model ETT304. Two of the burners are not working. The red light indicator would come on but it just flickers. Even when we try to adjust the settings, the red light just flickers. The … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My electric range Dacor shows, next to the clock sign the word
My electric range Dacor shows, next to the clock sign the word "OFF". What does it mean and what can I do about it?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My dacor oven simply turned off. I had the mother board replaced
My dacor oven simply turned off. I had the mother board replaced about 3 months ago and now the read out says "off."… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Dacor flat range top that is about 6 years old and
I have a Dacor flat range top that is about 6 years old and sometimes it locks out, sometimes won't turn on, sometimes actually turns on burners without being touched. Most of the time it's OK, but th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Dacor Electric cooktop ETT304. One burner occasionally
I have a Dacor Electric cooktop ETT304. One burner occasionally would not work. Then the touch pad would work sporadically when adjusting the heat levels. Sometimes it would spontaneously beep and go … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our Dacor #ETT304-1 stovetop is experiencing problems. At times,
Our Dacor #ETT304-1 stovetop is experiencing problems. At times, usually when there are more than two burners going, the elements cool down significantly, and the lock-out doesn't work. Perhaps the he… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My dacor millennia cooktop is in lock mode and I cant unlock
My dacor millennia cooktop is in lock mode and I can't unlock it, it happened while I was not cooking but the cooktop was not locked. I do have power, the cooktop is almost three years old. Model ETT3… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
We have a Dacor model 304B range top that needs to be reset.
We have a Dacor model 304B range top that needs to be reset. The unit is getting power (the curcit breaker was reset). This happen after a power outage. This happened some years before but we cannot r… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
dacor w305 electric oven. I asked this question and so far
dacor w305 electric oven. I asked this question and so far there has been no response. Brioler stopped working. I replaced the broiler elemnet and when I turned the oven back on it shorted out. I orde… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
I have a dacor cooktop glass top ,sorry dont know the model
I have a dacor cooktop glass top ,sorry dont know the model number, it dosen't turn on at all, no heat no lights nothing. I checked the breaker and it hasn't tripped and there is power going in to it.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
dacor mres30 melinia range. at powerup, the unit locks in
dacor mres30 melinia range. at powerup, the unit locks in (cancel security) pressing the cancel security on front panel does not clear the light on top of stove. top burners do not work. is there a wa… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x