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Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2611
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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I have a whirlpool duet washer.. the load stopped during the

Customer Question

i have a whirlpool duet washer.. the load stopped during the rinse cycle. the door is locked. and the pause cancel button is not working.. I have unplugged and plugged back in. the motor just hums..
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave and I'm happy to help you. Is it possible the water was turned off to the washer or was filling very slowly? This causes an error and all that runs for a while is the drain pump. That might be what you are hearing. Let me know and I will tell you what to try.

Customer: replied 1 year ago.
thankyou dave, but I just figured this out myself..
Expert:  Appliance Tech Dave replied 1 year ago.

Okay, if it was the water turned off just letting the pump run for about 8 minutes lets the washer reset and unlock the door.