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John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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Do you have any experience with 48" Viking built-in refers

Customer Question

Hi -
Do you have any experience with 48" Viking built-in refers (year 2000ish) that have insulation that breaks down and causes condensation around the freezer? Our caused water damage to the side and back wall. Have you ever heard of this happening?
Thanks- Susan
Submitted: 1 year ago.
Category: Appliance
Expert:  John replied 1 year ago.

If the door gasket is in good condition, you'll probably need to replace the door latch strike plate, and/or the door handle.

Go to for parts assistance.

Expert:  John replied 1 year ago.

Do you need any more help with your reefer door?

Customer: replied 1 year ago.
It's not the gasket. The insulation failed and the unit sweat on the bottom, side, and back. I am looking for precedence of this with Viking refers for a lawsuit. Our home was damaged and family made sick by mold.
Expert:  John replied 1 year ago.

You can probably find valuable legal information with one of our law experts. Thank you for choosing JustAnswer.

Customer: replied 1 year ago.
Thank you for your help?
Customer: replied 1 year ago.
I meant... Help!!
Expert:  John replied 1 year ago.

You are most welcome.