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, Have an electrolux oven, that the…

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Name is ***** *****...

Name is ***** *****

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

Have an electrolux oven, that the upper oven door os locked, and will not open. give me a second while I get the model #

Submitted: 2 years ago.Category: Appliance
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Customer reply replied 2 years ago
model # ***** ES 65 GSB
Customer reply replied 2 years ago
Wife said power went out, but i can not confirm.
Answered in 21 minutes by:
1/22/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,596
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

lets first set the oven to clean wait 30 seconds then cancel clean.

With any luck this will reset the door lock?

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Customer reply replied 2 years ago
will try that
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Ok let me know if it resets the door lock.

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Customer reply replied 2 years ago
did not work. Going to let it cool down, and see what happens
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

it should not be that hot after being on for 30 seconds!

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Customer reply replied 2 years ago
wife was preheating oven.
at present, the cleaning process shuts off after about 15 seconds all by itself.
When I look through the owners manual, and go through the process of resetting everything, an error code of e9 pops up.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

The tech sheet does not show a e9 there is a F90!

Thee F90 is a Door motor mechanism failure.

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Customer reply replied 2 years ago
Could be, display screwed up
If it is door mechanical failure, then what?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Upper Oven: 1. To have access to the door latch assembly, remove the 3 screws under the control panel which are fixing it. 2. Remove the electronic plate located on the access plate. 3. Remove the access plate located on the upper air channel by removing the screw. 4. Replace the motor latch with a new one and reassemble in opposite order and manner of removal.

this is from the models service manual.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Do you still need assistance on your question?

If not if you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

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