How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10138
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
16832328
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

I own a Whirlpool Duet Dryer washer The igniter burned out.

Customer Question

I own a Whirlpool Duet Dryer washer The igniter burned out. Replaces it and the new one worked but was cracked when I put it in. I ordered another one and now I do not have power going to the igniter. Could something else have going after the second one burned out
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Medic replied 1 year ago.

Hello, the igniter is not getting voltage? You made sure by making a live voltage check at the igniter molex connector correct?

Thanks

Customer: replied 1 year ago.
I used a tester and no voltage
Expert:  Appliance Medic replied 1 year ago.

Does the new igniter have continuity? Does the thin white thermal fuse have continuity? If something shorted out when you made the repair, the board has like been damaged.

Customer: replied 1 year ago.
okay where is the fuse is it the blue disks I see
Expert:  Appliance Medic replied 1 year ago.

Blue disks? No.You will need an actual volt/ohm meter to diagnose the dryer correctly.

Customer: replied 1 year ago.
I do have one, is the the thermal fuse located on the housing is that the fuse your talking about?
Expert:  Appliance Medic replied 1 year ago.

What's the resistance of the thermistor? Does the high limit thermostat on the heater canister have continuity?

Customer: replied 1 year ago.
Sorry it took so long I have 121 Volts across the radiant Flame Sensor, I have continuity across the white thermal fuse, These is 27 volts and 1 amp to the electronic igniter, there is continuity across the high limit switch
Customer: replied 1 year ago.
are still connected
Expert:  Whrlp Master Tech replied 1 year ago.

I see the last person has opted out of your question!

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

So your saying with the dryer running that your only getting 27 volts A/c to it ?

Customer: replied 1 year ago.
I have 121 Volts across the radiant Flame Sensor, I have continuity across the white thermal fuse, These is 27 volts and 1 amp to the electronic igniter, there is continuity across the high limit switch GGW9250PWO
Customer: replied 1 year ago.
hello are you there this is th e second time i have paid and got no one
Customer: replied 1 year ago.
Whirlpool Duet Dryer GGW92250PWO I have 121 Volts across the radiant Flame Sensor, I have continuity across the white thermal fuse, These is 27 volts and 1 amp to the electronic igniter, there is continuity across the high limit switch
Expert:  Whrlp Master Tech replied 1 year ago.

ok so if you have 121 VAC across the flame sensor but only 27 VAC to the igniter I have to suspect that the holding coil on the gas valve is open .

Have you ohmed the gas valve solenoid coils out?

Customer: replied 1 year ago.
electronic igniter will not light replaced the old one didn't realize the new one was cracked it didn't work replaced that one and the above is the resulta. Could I have reuined the board
Customer: replied 1 year ago.
no shhould they have continuity
Customer: replied 1 year ago.
can you release them or do you need new ones
Expert:  Whrlp Master Tech replied 1 year ago.

the Heat relay on the board is fine if your getting 121 volts to the flame sensor!

Yes all three coil winding should have continuity on the gas valve.

What do you mean release them ?

Customer: replied 1 year ago.
could the board have shorted out because the metal plate holding the igniter was black from shorting out
Customer: replied 1 year ago.
Expert:  Whrlp Master Tech replied 1 year ago.

Again NOT if your getting 212 volts to the flame sensor the heater relay on the board is fine.

Expert:  Whrlp Master Tech replied 1 year ago.

are you reading my replies?

Customer: replied 1 year ago.
now I only have 2 coils on my gas valve
Customer: replied 1 year ago.
Can I release them or get new ones
Expert:  Whrlp Master Tech replied 1 year ago.

if your asking can the coil be removed yes they can be removed .

And they can be ohmed out in place.

Customer: replied 1 year ago.
I will check it out and see I have to go to work thanks
Expert:  Whrlp Master Tech replied 1 year ago.

ok this should help you .

Expert:  Whrlp Master Tech replied 1 year ago.

Do you still need assistance on your question?

If not if you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.