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I tried warming the arm. even took the ice maker out and…

Customer Question
I tried warming the arm. even...
I tried warming the arm.
even took the ice maker out and took the arm off. The arm moved way down but then back up to the top. put it all back together and I am still not able to lower the arm.
Submitted: 2 years ago.Category: Appliance
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Answered in 2 minutes by:
1/22/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,266
Experience: 9+ years being an appliance technician with factory training.
Verified

Unfortunately the icemaker has just failed. There isn't anything you can do to get it to reset, these icemaker don't disassembly so you can't get inside the head to slip the arm gear or something like that. The icemaker would just need to be replaced so below is a link to the icemaker you'd need to order in the link below.

CLICK HERE for icemaker

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Customer reply replied 2 years ago
Why would it just stop
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Not to dumb it down too much, but everything just stops eventually. In general, Samsung icemakers are probably the most problematic icemakers in the entire industry. They tend to fail often and usually with no warning. They fail in many different ways whether the arm gets stuck in the up position, or the tray gets stuck in an 45 degree angle, or a sensor fails or whatnot---they just fail often.

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