Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Maytag Neptune washer and just purchased a new LID…

Customer Question
I have a Maytag Neptune...
I have a Maytag Neptune washer and just purchased a new LID control assay
My washer is model FAV9800AWW
The part I purchased is 25001208
I need instructions on how to install this part
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
1/21/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
Verified

This part is very easy to install. Start by pulling the washer forward and unplugging the washer. Next, remove the screws coming in from the back of the control panel and remove the back sheet metal panel. LCD board will be mounted to the back of this control assembly. Disconnect the ribbon cable from the LCD board and then unscrew the board and move the board out of your way. Now there are plastic tabs holding the control panel onto the top panel of the washer. You can slide a putty knife under the left side of the control panel and try to depress the clips under the left side to unclip the left side. Then the entire control panel will pull toward the left 1 inch and pull up and out to replace it.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

I see you requested a phone call so I'll send you that option now.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
How do you disconnect the ribbon cable and why wasn't I sent visual instructions as I was last time I purchased a part. Your instructions are very vague for a beginner. I already figured out that I had to take off metal plate.
Do I just unscrew the two screws next to the ribbon that is holding the control pannel to the console? How do I unhook the ribbon and rehook it to the new console without damaging it
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Unfortunately there aren't instructions for all parts which is why you didn't get instructions with your part.

As for how to disconnect the ribbon cable from the board, grab the top lip of the black connector receptacle on the board which the ribbon cable plugs into. Pull up on this and that will unlock the ribbon cable. Then you can pull the ribbon cable out after the top part has been pulled up about 1/4". As for disconnecting the display board from the control assembly, there are just 4 screws mounting it to the panel. Unscrew these 4 screws and the control board separates from the control panel.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Got the ribbon unhooked and now am having great difficulty using the putty knife to iunhook console.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

If you can't seem to pry hard enough then you'll need to hinge the top panel up and backwards to access the plastic clips below the top panel so you can press on them below the panel. To remove the front panel there are 2 hidden spring clips that hold the top panel to the front panel. Use a putty knife and slide it into the seam between the top panel and the front panel about 3-4 inches from the sides of the washer and push back to release the clips.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
89,257 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,257 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have Maytag Neptune TL Washer Model Number FAV9800AWW
I have Maytag Neptune TL Washer Model Number FAV9800AWW Serial Number 11161549EP. The touchscreen is barely readable. I tried to adjust the contrast but that did not help. What needs to be done to res… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
I have a Maytag Neptune Top Load Washer that I purchased new
I have a Maytag Neptune Top Load Washer that I purchased new 7 years ago. On the digital display the code reads "washer lid is open" when it is closed. I am wondering if it is the door switch, but do … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Maytag Neptune Top-Load Washer, FAV9800AWW, SN 16358507GR,
I have a Maytag Neptune Top-Load Washer, FAV9800AWW, SN 16358507GR, purchased in January 2006, that is behaving oddly. During the main wash, it will cycle on its own to PAUSED and then flip between LO… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
i have a maytag neptune washing machine model #fav9800aww
i have a maytag neptune washing machine model #fav9800aww that wont start when you push start button but everything else seems to be working fine. i ran through service mode and it had diagnostic code… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
I just purchased an older Neptune MAH5500BWW for $200, which
I just purchased an older Neptune MAH5500BWW for $200, which I thought was a deal, but it doesn't work. The water goes through and it SOUNDS like it's working, but after 47 minutes the load has not mo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
I have a Magtag Neptune TL Washer Model FAV9800AWW s/n 11021657E6 The
I have a Magtag Neptune TL Washer Model FAV9800AWW s/n 11021657E6 The washer seems stuck at 34 minute run time. It will not Spin or Drain. The drain hose is not kinked. Your help is greatly appreciate… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a maytag washer similar to model #FAV9800AWW the only
I have a maytag washer similar to model #FAV9800AWW the only difference is that the washer I am seeking information on has a manual control panel instead of the electronic panel. The lid lock is stuck… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Maytag Washing Machine, Model #FAV9800AWW, Serial
I have a Maytag Washing Machine, Model #FAV9800AWW, Serial #15041495EX. We had a power failure, and when the electric came back on, my lid will not lock. It keeps telling me the lid is open. How do I … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
I have a Maytag Neptune TL FAV9800AWW top loading washing machine. Jus
I have a Maytag Neptune TL FAV9800AWW top loading washing machine. Just after starting the washer, within a minute, the washer and panel went off. The door is locker. What does this mean? Can I reset … read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Good afternoon, I have a Maytag Neptune TL washer and when
Good afternoon, I have a Maytag Neptune TL washer and when I try to operate it, I get the error code OP, which means the washer lid is open, however, the lid is shut when this code pops up. Also, I un… read more
RUSS
RUSS
Vocational, Technical or Trade Scho
1,824 satisfied customers
my maytag neptune TL top loader washer does not drain water
my maytag neptune TL top loader washer does not drain water fully and stops when the time reaches the drain cycle.… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Help Please!! I have a 5 year old MayTag Washing Machine Neptune
Help Please!! I have a 5 year old MayTag Washing Machine Neptune of course my warrentee expire on July 1, 2009. it has a touch panel which appears to be working perfectly. I am receiving a bizzare mes… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a Maytag Neptune TL washer FAV9800AWW. The tumblers
I have a Maytag Neptune TL washer FAV9800AWW. The tumblers turn but the tub will not spin. Any suggestions?… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I just purchased a like new Maytag Neptune Washer and Dryer
I just purchased a like new Maytag Neptune Washer and Dryer but do not have the instruction book for either. How can I get the instructions for both the washer and dryer? I would like to have as soon … read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
Hello, I am looking at a free Maytag Neptune front load
Hello, I am looking at a free Maytag Neptune front load washer on craigslist, I do not have the model number. The washer turns off immediately after starting. A technician told this woman that the was… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Looking for a part for Maytag Neptune, Fav9800aww, a brown,
Looking for a part for Maytag Neptune, Fav9800aww, a brown, circular, plastic, hockey puck size with electrical plugs on the top side and a hose hook up on the outside which regulates the water level … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have the Maytag Neptune top load and set up to wash a stain.
I have the Maytag Neptune top load and set up to wash a stain. By mistake I hit start and then set the washer to clean this stain and now its turning on and off.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
How do I replace the door lock/switch assay on my ATF style
How do I replace the door lock/switch assay on my ATF style frigidaire front-loading washer?… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x