Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a wirlpool gold sieres Model # WRF989SDAM00 and I…

Customer Question
I have a wirlpool gold...
I have a wirlpool gold sieres Model # ***** and I cannot seem to get the freezer below 24deg. I checked everything!!!!
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
1/22/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,658
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

The 24 degrees is that what is on the display or the actual temperature in the freezer?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Actual temp. The set point is 0
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok the control is set for 0 and the actual temperature is 24

If you have removed the evaporator covers an actually looked at the Evaporator coils and they are not frosted and both fans are running .

You need to pull the unit out away from the wall .get behind the unit and remove the lower inspection cover.

And see if the Condenser fan is running ,and feel up the black domed compressor is it running and what is it`s temperature is the compressor warm ,hot or cold and is it vibrating as if it is running?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I have verified cond fan is running and the evaporator fan running. I did not touch the compressor for temp. I just assumed it was running because my fridge has held 37 deg for 5 days now. I will verify the temp and get back to you.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok no problem!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
The out side compressor casing temp is 103 deg
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok and can you feel it vibrating as if it is running?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok so both Freezer and Fresh food Evaporators have no frost on them ,and their Evaporator fan motors are running.

And the Condenser fan and compressor are also running .

Which means you only have a sealed refrigeration issue , where it may have a leak in the system for some type of a restriction.

A restriction is very unlikely with the compressor temps being so low

How old is the unit? is it still in warranty?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I purchased it in 2013 so it is out of warranty. The part that I'm confused with is the compressor still cycles on and off every 5-10 min as if there is no issue. Do you think it could be a bad temp sensor and the freezer believes it is 0 deg?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

if the compressor is running and you have no frost on the Evaporator coils no refrigerant is flowing .

I suspect the compressor is cycling off on its internal thermal overload.

and once it cools back down it cycles on again ,and off once it gets hot again and so on!

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Depending upon where the refrigerant leak it with parts and labor you could be looking at over $800. on parts and labor with it being out of warranty

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Than why has my refrigerator holding its set point with no problem? Shouldn't the compress/ leak affect it also since it's one refrigerant system?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

you never said the fresh food section was not effected!

You only said that it had no frost on it!

so it is holding what temperature?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I didYes I have verified cond fan is running and the evaporator fan running. I did not touch the compressor for temp. I just assumed it was running because my fridge has held 37 deg for 5 days now. I will verify the temp and get back to you.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok if you did not touch the compressor for temp where did the ( The out side compressor casing temp is 103 deg ) come from?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
When I got home I used my laser gun. That's why there was a delay in my answer.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok so then did you touch the compressor to feel it vibrating? you did answer yes it was.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
it was
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok so lets go back .

The compressor is running but you have no frost on the fresh food section Evaporator coil correct?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

if the coil has no frost on it I see no way it could be cooling!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I don't recall saying there was no frost. Now I didn't notice any. But there definitely isn't any ice on the coil giving me the sign of a low evaporator pressure. So where is this going with this? I recall asking a question regarding the freezer temp sensor.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

In your very first post ((Clean the condenser checked the fans and the compressor all are running. I checked both evaporator coils and there was no ice.)) I can only go by what you tell me.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

so can you verify for me that the fresh food evaporator coil has frost or no frost for me?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I'm sorry I thought ice and frost were different? Ice meaning low refrigerant and frost meaning bad defrost.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok if the coil has refrigerant running through it it will have frost on it totally frosted over would be a defrost issue .

And as far as I know frost is ice!

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

I`m just going to pt out so that some one else can assist you !

Ask Your Own Appliance Question
Customer reply replied 2 years ago
there is some frost on the coil not a lot though.
Customer reply replied 2 years ago
Ok thanks I'm formilar with larger refrigerant systems where frost isn't bad but ice is.
Customer reply replied 2 years ago
Thanks for whatever it was you helped me with? I now know frost is ice.
Customer reply replied 2 years ago
I was trying to make it easy and quick since I am a chiller mechanic. And have refrigeration knowledge.
Customer reply replied 2 years ago
How do I get a refund since I'm not pleased with my answer?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,264
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the freezer is not getting below 24* F, even at the bottom, you have a sealed system issue, likely a leak. That is usually easily diagnosed by looking at the evaporator coil. If only one small area is heavily frosted, diagnosis is confirmed. I suspect this is what you were describing. The sealed system may have an extended 5 year warranty, depending on the serial number. If you can post that, I can check that for you. And, you are correct, frost could be considered ice! ;-)

Kelly

Ask Your Own Appliance Question
Customer reply replied 2 years ago
S/N K23310519 From my experience with refrigeration these system have such a low charge. I would have thought that my fridge should have been affected 3 weeks ago and the temp in my freezer would have climed higher.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

If a leak is small, it can stop leaking once the pressure has been reduced enough (from losing a charge) and maintain poor but cool temperatures. The only way to diagnose will be to solder a valve on the suction side and test the pressure. It should be about 0 PSI when working properly. If it is in a vacuum at all, there is a low refrigerant level.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
What psi should it run at? Did you check my S/N.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

It should be about 0 PSI when working properly. If it is in a vacuum at all, there is a low refrigerant level.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
that would put the refrigerant around -15 deg? I'm sorry if I'm asking a lot of questions I'm not formilar with appliance refrigeration.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Correct, 0-1 PSI is normal operating pressure, so about -13* F evaporator temperature.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Did you look up my S/N?
Customer reply replied 2 years ago
Sorry just thought of another question. Why does my compressor cycle off if my freezer is 25deg from set point? If I were low on refrigerant shouldn't the compressor run nonstop?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

It should run until it goes into a defrost cycle. How long does it run before it shuts off? It may cycle off on the thermal overload, too. Can you confirm that the evaporator only had a partial frost pattern?

Ask Your Own Appliance Question
Was this answer helpful?
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,264
25,264 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,264 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The freezer of of my LG refrigerator Model number LFX31925ST/00
The freezer of of my LG refrigerator Model number LFX31925ST/00 is not cooling.… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
GE fridge. 1. Staying in defrost too long and stuff is
GE fridge. 1. Staying in defrost too long and stuff is thawing(ice cubes melt and refreeze to each other. 2. Water in back/bottom (in back where compressor is) 3. Compressor is really hot. Suggestions… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Tom Johnson where is the thermistor located in my GE side-by-side
XXXXX XXXXX where is the thermistor located in my GE side-by-side fridge/freezer ? Stewart Smalley… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
Frigidaire model FRS26LF8CS3. Freezer section is freezing in
frigidaire model FRS26LF8CS3. Freezer section is freezing in the lower area but warm in the upper area. … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,658 satisfied customers
Freezer on 18 degrees, and refrig on 48. Back and beneath
Freezer on 18 degrees, and refrig on 48. Back and beneath have been cleaned of dust, etc. Do you have a recommendation? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
The refrigerator is not working [warm] but freezer is cold
the refrigerator is not working [warm] but freezer is cold but frosting up model #gb2fhdxwqoo sn ky3850021 … read more
Master Tech
Master Tech
Whirlpool Master Technician
12,658 satisfied customers
Refrigerator and freezer not cooling items in freezer and
Refrigerator and freezer not cooling items in freezer and ice melting … read more
Kelly
Kelly
Appliance Technician
25,264 satisfied customers
Ge freezer model FUF2ODMERWH Will not go below 50degrees
Ge freezer model FUF2ODMERWH Will not go below 50degrees there was some ice build up on the bottom and the drain. I cleaned that up and it worked for a couple of days and now it not working again. Any… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Have a LG LFX28978ST frig, the freezer food is thawling.
Hey I have a LG LFX28978ST frig, the freezer food is thawling. Comoressor is running, evaporator fan is running, condenser fan motor is running, condesner coils are cleaned, evaporator coil was cold w… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,145 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,448 satisfied customers
Frigidaire french door refrigerator leaking water
JACustomer: I have a Frigidaire french door fridge. It leaks water periodically out onto the floor (a cup or so of water). This happens maybe once a week (it is not a constant leak). The model is kbfs… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,658 satisfied customers
My Amana fridge has a terrible, dead smell that seems to come
My Amana 'fridge has a terrible, dead smell that seems to come thru the air vent at the top. We have taken the entire refrigerator apart, inside and out, and can't find the source of the smell. Have r… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have an lg lfx31925st fridge, it's showing A CODE f DH,
Hi I have an lg lfx31925st fridge, it's showing A CODE f DH, I'm trying to remove the panel n the back of the freezer to check the defrost heater but there are no screws visble to remove to get the pa… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Is there a way to test a PTC starter? I shake it and there
Is there a way to test a PTC starter? I shake it and there is a very slight rattle but I would like to verify positively if it is bad. Also, would it be possible for the compressor to run if the PTC s… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
my refrigerator is making ice inside refrigerator, what causes
my refrigerator is making ice inside refrigerator, what causes this?… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
miele kfn 8462 sd - F2 error message on fridge temperature
miele kfn 8462 sd - F2 error message on fridge temperature display and continuous beeping. been getting ice in drain at back of fridge for a few weeks - defrosted freezer/fridge, cleared drain hole an… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x