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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Sub-Zero refrigerator model 36UFD/s/ph-ss(2 years old)

Customer Question

My Sub-Zero refrigerator model BI 36UFD/s/ph-ss(2 years old) has consistently leaked condensation onto the floor since installation, where it soaks into the cabinetry and ruins the woodwork. Early on I resorted to putting a diaper towel on the floor and I am fed up with problem. Can it be stopped ?
Jim Amos
Submitted: 1 year ago.
Category: Appliance
Expert:  eddie22Island replied 1 year ago.

this will be free advice unless we have to go further.......... but maybe you are still under shouldn't be condensing that much the freezer maintaining its temperature? it in an enclosed area?..........what is on the other side of the wall?

Customer: replied 1 year ago.
The fridge has a wood cabinet panel on each side with 2" spacing on both sides. Build to the Sub-Zero specs. for installation. The panels are the height of the unit and on the right facing side overhead and under counter cabinets extend. The fridge is completely open to the ceiling over the top of the unit.
Customer: replied 1 year ago.
The freezer and refrigeration temps. are maintained.
Customer: replied 1 year ago.
The unit is just beyond warranty....of course
Expert:  ApplianceTech replied 1 year ago.

Hi James,

I am a different tech and I see that your first contact has opted out of your question.

Lets see if we can figure this out. I have a similar refrigerator and they all work pretty much the same way.

First off have you ever had SubZero come out and try to repair this problem?

Second, dooes the water appear to come from underneath the machine or is it coming from inside and dribbling down onto the floor?

Third, how old is it since your purchased it?