How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81961
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My dishwasher will not drain and when I try to unclog it,

Customer Question

My dishwasher will not drain and when I try to unclog it, nothing changes and the water remains in the bottom.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

So first, I'm going to assume you didn't replace your garbage disposal under the sink before this issue occurred---so if you did then quit reading and let me know.

Ok so, the first thing you'd need to do is make sure your drain line isn't clogged. To do that you'd have to uninstall the dishwasher and disconnect the drain hose from below the dishwasher which goes from under your sink down to the drain pump. Blow through it and if it's clogged, replace the drain hose or try to snake it out.

If the drain line is clear and the filters are clear, there is only one thing that can stop the water flow and that's the drain pump itself. The drain pump is mounted underneath of the unit on the right side. There is a black 4 inch long hose connected from the main sump connected to the drain pump. Then on the otherside of the drain pump is the drain hose. First, make sure you are getting 120V to the drain pump. If you are then you need to remove the drain pump and see if anything is jamming the pump itself. If you don't find anything jamming it then you need to replace the pump.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?