Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Kitchenaid Fridge model KSRG25FKSS04. I have had…

Customer Question
I have a Kitchenaid Fridge...
I have a Kitchenaid Fridge model KSRG25FKSS04. I have had intermittant ice maker issues with it lately. I bought and installed a complete new ice maker assembly within the last year as well as replaced all the solonoid valves on the back the fridge. The maker was working for a while then stopped. I wiggled the rubber end of the supply line (just above the unit) that fills the ice maker and it worked again for a while.We recently went on a week long trip and it is no longer working. Wiggling the rubber end of the supply line just above the ice maker is not working this time. I think there may be a frozen line issue. What I am looking for is a complete set of diaganostic steps to check the entire system along with some trouble shooting recomendations. If someone can supply that, I will pay for this service. I would also like recommendations on a frozen line that doesnt involve having to unplug the fridge for hours/days. IS there a way to 'snake' the line?Thank you,
Greg
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
1/18/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,759
Experience: 9+ years being an appliance technician with factory training.
Verified

First, no you can not snake the line but let's not guess at what the problem is either until we can narrow down the possibilities. If you open the door first, look at the red light to the right, is it flashing 2 times and then pausing over and over? If you shut the flap on the left side and make a clear path from right to left, does the light turn solid?

OK, now look inside the icemaker itself, is there any ice or water in the icemaker mold? There are white fingers that push the ice out of the icemaker mold, what direction are they facing? Are they above the horizon or below? Pointing forward or backwards?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
ok - At my office now. My wife is at the store but will confirm the direction of the plastic fingers and the light pattern. I know the molds are empty (no water/ice) and I know the light blinks when the door is open and closing the flap either makes the light solid or go off - wife will confrim in a few. What I am saying is that in the past, wiggling the line appeard to break up some ice in the tip of the line, obstructing the flow of water and it DID start to work again. I think there may have been a deeper freeze in the line becuase we were gone a while and it wasnt working on a regular basis. still want to run through the steps though. Thanks,
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

ok well just let me know.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
When the door is open, the light binks red twice and then pauses and blinks twice again and so on. When the flap is held down, it takes a couple seconds, but the light goes solid red. The fingers are pointed up at about a 45deg angle from horizontal (point up and out of the unit toward the front top of the fridge).
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

OK perfect. so your emitter boards are working properly and the icemaker is in the proper position. You need to check for an ice blockage so pull the refrigerator forward and follow the water line down from the top of the freezer that comes from the icemaker. It goes down to the electronic water valve where you want to disconnect the water line. Blow through the water line to see if it's clear up to the icemaker. If not, then your best option is to use a hair dryer to heat up that black rubber tube so you can thaw out the fill tube because it's frozen. Now if the issue comes back a 3rd time, you'll also want to make sure the freezer isn't below 0 degrees or that can cause the water line to freeze when it shouldn't, and the other option is to replace the fill tube since there is a new one designed with a heater built into the fill tube so it doesn't freeze in the future. Replacing this fill tube is quite difficult due to it running through the ceiling of the freezer section. The part number for this kit is(###) ###-####

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Sounds good. Will try these things tonight when I am home. After trying will let you know. If successful, will rate and close ticket. Thank you.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

have a nice day.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I still havent been able to pull out the fridge and try to blow out the line. I had to go out of town for a couple days. I did turn the freezer way down, but still no ice.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

OK... well I have given you all the information you need to determine what needs to be done and get the icemaker running again.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok, so I finally had some time this weekend to pull the fridge out, disconnect the water line and blow through it. No ice came out - only air. It has had 8 hours now since I did that. No ice. No water dispensed into the ice tray. Therefore, I am not ready to close out this request - sorry. I would like to go back to a comment I made in my original question, "What I am looking for is a complete set of diaganostic steps to check the entire system along with some trouble shooting recomendations".If you dont have a link for a step by step trouble shooting guide - what would you recommend next?Thank you.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Sorry, I don't mind helping--in fact I love helping. And I never said for certain that the tube was frozen, but this is taking incredibly long and I only hear back from you every couple of days so at this point since you are not willing to pay for the time I am giving you until the problem is fixed and you're dragging this out--I'm going to opt out and wish you the best.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I am willing to pay - but you didn’t really tell me anything I didn’t know. I was out of town for a couple days (unexpectedly) and I have an actual job that requires I go to an office; therefore I am not here to trouble shoot very often. It is Saturday and I jumped on this first thing in the morning and gave it most of the day to see if it would work. It didn’t and I responded to you. Not sure what I am doing wrong, except inconveniencing the person who is supposed to be providing a service TO ME?? If you "opt out" I'm definitely not paying though. And how can I give a good rating if you quit on me - not even passing me to someone else?I originally asked for “a complete set of diagnostic steps to check the entire system”. You gave me steps 1 and 2. You could have written me ONE response and actually answered my question. From my perspective it is YOU that drug this out.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,420
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The complete service manual for that ice maker is available below. The attached picture may also be of help to you.

CLICK HERE

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,420
25,420 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,759 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,420 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
GE Refrigerator stopped working after power failure
GE Refrigerator stopped working after power failure… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
What to do if refrigerator is stuck in sabbath mode?
My refrigerator seems to be stuck in sabbath mode, how do I return it to regular mode? I tried following the instruction by pressing and holding the freezer temp - and the refrigerator temp + for five… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
The Ice machine on my GE profile refrigerator has stopped working.
The Ice machine on my GE profile refrigerator has stopped working. Any ideas?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a Model MTF1893SRW with an ice maker. The ice maker
I have a Model MTF1893SRW with an ice maker. The ice maker stopped making. So, I changed the cold adjustment from 1 to 4 but the maker will not restart. Suggestions please. … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,759 satisfied customers
The freezer is not making ice cubes. Ice maker component is
the freezer is not making ice cubes. Ice maker component is not jammed (there is no ice in it), the door is closed, frig is plugged-in. … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,759 satisfied customers
Ice maker running water out the freezer door. Whirlpool
ice maker running water out the freezer door JA: What's the make and model? And have you checked the settings recently? Customer: whirlpool ed5pbaxvb01 JA: Do you plan on doing the work yourself? Cust… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Maytag refrigerator with and ice maker - freezer on
I have a Maytag refrigerator with and ice maker - freezer on the bottom … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,759 satisfied customers
The ice maker is leaking inside the freezer before it can
The ice maker is leaking inside the freezer before it can fill the tray, how do I make sure the water supply line is properly attached so that it fills the tray? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a whirlpool refrigerator/freezer with ice maker that
good afternoon... i have a whirlpool refrigerator/freezer with ice maker that is not making ice. it stopped for a while, then my daughter left the bottom freezer door open, so it started to work again… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The freezer is not getting cold and ice maker is not working
The freezer is not getting cold and ice maker is not working on my whirlpool refrigerator Model # WSF 26C3EXF01 … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
This is the fresh food ice maker not the freezer. Does the
This is the fresh food ice maker not the freezer . Does the service diagnostic test #99 energize both valves, the primary in the back in the compressor compartment and the one in the french door ice m… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Samsung Refrigerator Model RF260BEAESR has error code 33E.
Samsung Refrigerator Model RF260BEAESR has error code 33E. Read where this might be heater around the filler tube. ice maker fell down and was hanging by electrical plug. Q. Can't turn off error. Read… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,759 satisfied customers
My Maytag icemaker arm will not come back down automatically
My Maytag icemaker arm will not come back down automatically after the ice has been ejected. Very frustrating as it hasn't worked right since purchase.… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Samsung refrigerator shows error codes of 40E and 24E.
Samsung refrigerator shows error codes of 40E and 24E. What do these codes represent that the errors are? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,759 satisfied customers
I have a kenmore cold spot model 106. Stopped making ice a
I have a kenmore cold spot model 106. Stopped making ice a week ago. Today I shut off refrig to see if the line was frozen. Left it off for over 4 hours, when I turned it back on I not get no water fr… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Samsung bottom freezer not making ice. What can I do?
Samsung RFG298 lower ice maker has stopped making ice. The upper ice maker is still working. What can I check?… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,759 satisfied customers
Why is Kenmore Elite refrigerator making a loud noise?
Kenmore Elite Refrigerator making awful noise. Some sort of loud motor noise, maybe coming from the ice maker? It was iced over and I've de-iced the whole thing. The ice maker is turned off but it is … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x