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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1674
Experience:  worked on appliances for around 15 years
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I have a Miele dishwasher. The detergent hatch thing will

Customer Question

I have a Miele dishwasher. The detergent hatch thing will not open any longer when a wash cycle is started. The Intake/Drain light is lit on the front of the machine
Submitted: 1 year ago.
Category: Appliance
Expert:  AppTech8579 replied 1 year ago.

Please post model number.

Customer: replied 1 year ago.
It is G 4205
Customer: replied 1 year ago.
If it helps, I tried starting the machine multiple times. Each time, the detergent holder will not deploy and the light indicating Intake/Drain is shown. I looked inside of my machine and the bottom of it was filled with water of 3 inches or so. The filter present in the drain area was clear and was installed securely.
Expert:  AppTech8579 replied 1 year ago.

Okay with the door open Press and hold the start button for 5 seconds.

Customer: replied 1 year ago.
No, don't want to start a live phone call. No offense.
Expert:  AppTech8579 replied 1 year ago.

Not a problem, I have no phone access so it works out.

Customer: replied 1 year ago.
OK. I did that. Held the start button for 5+ seconds with the door open
Customer: replied 1 year ago.
That must be a reset? Want me to start the machine again?
Expert:  AppTech8579 replied 1 year ago.

Yes try the unit again. Is the intake/drain light still on?

Customer: replied 1 year ago.
Are you there?
Expert:  AppTech8579 replied 1 year ago.

Yes I am here. Helping another customer as well. Try the unit again. Is the intake/drain light still on?

Customer: replied 1 year ago.
the Intake/Drain light is still lit.
Expert:  AppTech8579 replied 1 year ago.

When you pressed the start button did you hear the pump running?

Customer: replied 1 year ago.
I hear a loud crunching sound when I press the start button. It is followed up by humming. I'll let you know shortly what other sounds it makes.
Expert:  AppTech8579 replied 1 year ago.

Check the base underneath and see if it has any water under there.

Customer: replied 1 year ago.
At present, it appears to be working normally. But, this happened before.
Expert:  AppTech8579 replied 1 year ago.

It may have water underneath.

Customer: replied 1 year ago.
The machine will seem to work normally then stop somewhere along the process and show Intake/Drain fault light.
Customer: replied 1 year ago.
No water underneath the machine.
Customer: replied 1 year ago.
What happens repeatedly is the detergent flap does not open ever.
Expert:  AppTech8579 replied 1 year ago.

Have you made sure the pump/filter is not obstructed with debris? There should only be around a half inch to inch of water above filter when the unit is finished. Seems like it is not draining properly.

Expert:  AppTech8579 replied 1 year ago.

The detergent dispenser door doesnt get blocked with a cup or anything does it?

Customer: replied 1 year ago.
I thought this as well. But, the screen that is present at the base of the machine is clear.
Expert:  AppTech8579 replied 1 year ago.

Make sure the dispenser is not clogged if it isnt then the dispenser is faulty and needs replaced. If the filter and pump are clear the control board will need to be replaced.

Using the Star Rating Chart at the top of your page and rating me at least a 3 star is how I receive credit for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. Thank you for using Just Answer.

Customer: replied 1 year ago.
Dispenser being clogged. That is something I hadn't considered. Do you have a manual to send to me?
Customer: replied 1 year ago.
Where is the dispenser?=
Customer: replied 1 year ago.
Please send me a service manual for this machine.
Expert:  AppTech8579 replied 1 year ago.

Click here for manual.

Expert:  AppTech8579 replied 1 year ago.

I do not have a service manual for this unit.

Customer: replied 1 year ago.
What do I do next? How do I clean the dispenser?
Expert:  AppTech8579 replied 1 year ago.

With hot water. You can see if it is clogged. Also make sure it opens easily

Customer: replied 1 year ago.
Ok. I will try that.
Expert:  AppTech8579 replied 1 year ago.

Okay. Let me know.

Expert:  AppTech8579 replied 1 year ago.

Read page 42-44 of the manual I sent you and make sure to follow the instructions. Let me know.

Customer: replied 1 year ago.
The machine seems to be working... only change I made was emptying the level of water that was at the bottom of the machine.
Customer: replied 1 year ago.
It hasn't shown a Intake/Drain failure yet.
Expert:  AppTech8579 replied 1 year ago.

If it does you will need to clean the triple filter and non return valve on the pages I referred you too in the manual.

Customer: replied 1 year ago.
Thank you. Have a good night.
Expert:  AppTech8579 replied 1 year ago.

Not a problem. Please remember to rate me a 3 star or above for helping you and post back here if you need more help.