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We have a french door refrigerator, we are finding water/Ice

Customer Question
We have a french door...
We have a french door refrigerator , we are finding water/Ice in the crisper drawers , the freezer is in bottom of fridge , what's causing the water drippage ?
thanks , Karen Arthur
Submitted: 2 years ago.Category: Appliance
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Answered in 5 minutes by:
1/12/2016
Appliance Technician: Joel Swenson,
 replied 2 years ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,420
Experience: Owner at Scott's Appliance Repair
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some of the samsung built twin cool model units have dual evaporator systems one in the freezer and one in the refrigerator, if the defrost drain on the one in the refrigerator section gets stopped up it will overflow and back water up into the refrigerator compartment when it goes into defrost mode.

Below is a video that will show you how to remove the panel to get to the defrost drain, once you get the panel off you will see at the bottom of the evaporator a metal plate and it will have a hole in it that is the drain you will need to unstop using a air hose or wire or a hollow tube that you can stick in the hole and blow in:

VIDEO

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Appliance Technician: Joel Swenson,
 replied 2 years ago

I see this question is still open, If there is nothing else I can do for you concerning this

issue would you please rate my service by choosing a star at the top of the page so that I

can put this question on my completed list. I took the time to help you please take the time to help me. Thank You so much for your understanding and support! If you feel there is a reason you should not give me a rating please let me know, otherwise please go ahead and do that for me Thanks.

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Appliance Technician: Joel Swenson,
 replied 2 years ago

Thanks

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 2 years ago

I see this question is still open, If there is nothing else I can do for you concerning this

issue would you please rate my service by choosing a star at the top of the page so that I

can put this question on my completed list. I took the time to help you please take the time to help me. Thank You so much for your understanding and support! If you feel there is a reason you should not give me a rating please let me know, otherwise please go ahead and do that for me Thanks.

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