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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Behind the rear panel, inside the freezer, is a defrost drain. That drain is plugged (probably with ice) and is not allowing drainage to the pan below the cabinet. You can open the doors for 24 hours with the unit off to naturally thaw or totally disassemble the freezer section to remove the rear panel to access the drain hole for manual thaw.
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