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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21967
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a question my kitchen aid model number KFXS25RYmsi

Customer Question

Hi I have a question my kitchen aid model number KFXS25RYmsi
Under the bottom drawer there is a sheet of ice and sometimes it leaks all over the floor. Can you tell me what could be causing this?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Behind the rear panel, inside the freezer, is a defrost drain. That drain is plugged (probably with ice) and is not allowing drainage to the pan below the cabinet. You can open the doors for 24 hours with the unit off to naturally thaw or totally disassemble the freezer section to remove the rear panel to access the drain hole for manual thaw.

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