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I have an LG washing machine model #wm3470hwa. Valves would…

Customer Question
I have an LG washing...
I have an LG washing machine model #wm3470hwa. Valves would not let water into machine. Hot and cold water valves were changed. We discovered that water would dispense if blue and white connections were switched on cold water valve. The connections would then have to be put in original position to complete cycle. For the rinse water to start the same procedure had to be repeated. Can you give us a possible problem?
Submitted: 2 years ago.Category: Appliance
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Answered in 13 minutes by:
1/9/2016
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,032
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Are the valves now wires as the attached picture shows?

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Customer reply replied 2 years ago
Water will not dispense into washer. The ohms test was 1 on the center solenoid coil. The valve was replaced. Still would not dispense water.
Customer reply replied 2 years ago
I can switch blue and white wire connections to activate cycle. Water will then dispense. I must repeat switching the blue and white connections to activate rinse cycle.
Appliance Technician: bonzaco,
 replied 2 years ago
bonzaco
Category: Appliance
Satisfied Customers: 1,517
Experience: Owner at Dales Electronic
Verified

OK so are we saying here that if you switch the wires to another valve it works?

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Customer reply replied 2 years ago
But wires must be put back in proper position to complete cycle.
Appliance Technician: bonzaco,
 replied 2 years ago

OK I need you to do one more test for me. You have said that you have replaced both hot and cold inlet valves and you still have the same problem. What I now need you to do is check that at the point in the program where cold water goes into the washer - if you are getting a voltage to the valve that doesn't work.

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Appliance Technician: bonzaco,
 replied 2 years ago
Phone call session started
Appliance Technician: bonzaco,
 replied 2 years ago

Can you check that number please, I cannot get it to connect - thank you.

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Appliance Technician: bonzaco,
 replied 2 years ago

Could you kindly check your number again please.

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Customer reply replied 2 years ago
We have not received a phone call and no solution was given for the problem.
Appliance Technician: bonzaco,
 replied 2 years ago

I'm afraid that the system has given me a number that is unobtainable as mentioned above. If you could check and resend me your number I will be happy to call you.

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Customer reply replied 2 years ago
I have not received a phone call. I have not received a solution. I have a technician coming to the house.
Appliance Technician: bonzaco,
 replied 2 years ago

Do you still require a phone call as I see you have posted a different number?

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Customer reply replied 2 years ago
I do not think I should be charged the $18.00 I never received a phone call. I posted a different number when technician said one number didn't work. Twenty-four hours later I still had not received a call.
Appliance Technician: bonzaco,
 replied 2 years ago

OK I see that you have called a technician out to repair you appliance. If you require a phone call I will happily do so but I am now finished for the day but will be back on duty at 7am EST tomorrow if you need my services.

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Customer reply replied 2 years ago
Please do not charge my account for any services. I did not receive any positive advice. I had a technician come to house. Problem was solved in five minutes.
Customer reply replied 2 years ago
If fees are being charged let me know what they are.
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