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I have a WFW8300sw50, after moving it from garage to house

Customer Question
it tipped over. after hooking...
I have a WFW8300sw50, after moving it from garage to house it tipped over. after hooking it up the washer, on any washing mode will lock door, Add a garment light on and automatically unlock door, then lock again. however, it will not start filling. the Drain/Spin mode works perfect. I inspected the the water dispensing unithad to disassemble and realign cogs then replaced. if you wiggle the arm on top sometimes you can trick it to start filling but then it will stop after a minute... help
Submitted: 2 years ago.Category: Appliance
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Customer reply replied 2 years ago
Im more than happy to answer any questions you may have.
Answered in 1 hour by:
1/7/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,528
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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

This sounds like you have to replace dispenser motor assembly, if that motor does not rotate once and stop at the home position it will never fill. This sounds like the issue for sure. Here is a link to the part.

CLICK HERE

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Customer reply replied 1 year ago
I got the part , put it in and still won't release water
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago

Do you mean it still will not fill with water?

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Customer reply replied 1 year ago
Exactly. ..
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago

Is the dispenser rotating once and stopping at the home position?

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Customer reply replied 1 year ago
No
Customer reply replied 1 year ago
It's not moving at all
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago

OK then the CCU is bad if that motor does not rotate, it has to rotate.

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Customer reply replied 1 year ago
Wouldn't I get a F11 code ? I get no codes
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago

No you should get an F32 code but if you get no codes I have seen that happen as well, I would check the wiring to that dispenser motor for power. after the door does its unlock lock sequence.

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Customer reply replied 1 year ago
the door locks and unlocks , the add a garment stays on , and the door locks again. The tub does a rotation when you start a cycle
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago

YEs then either the wiring is bad to the dispenser motor or the CCU board is bad nothing else would cause that. I think your CCU is bad

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