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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ?
If you open the door the model /serial tag should be on the tank face frame.
I noticed your request for a phone call. Unfortunately, that's not something I'm able to do. I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office. I'm happy to continue corresponding with you here directly on your question page.
Thank you for the modelk number! let me look the info up
Ok this mode has two separate pumps one to circulate the water in the tank for wash and rinse .
And the second one for drain ,does the unit drain out any water at all?
Ok then the units control /timer runs the drain pump for a preset time if it is not draining all the water out with in that time frame then the pump is either worn and will need to be replaced or the drain line has a restriction in it from the pump to where ever it drains into the house plumbing.
doe the dishwasher drain into a garbage disposal?
Why do you say that Am I not trying to assist you?
Or do you expect me to just guess at what the issue is?