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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21952
Experience:  Highly accurate diagnostician with over 30 years experience!
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My name is ***** ***** I have some problem with my

Customer Question

Customer: Hi Kelly.. my name is ***** ***** I have some problem with my refrigerator.. can i ask some advise from you?
JA: Thanks. Can you give me any more details about your issue?
Customer: I just found that the temperature of Freezer and Refriger was changed to 55 and 65.. I tried to adjust it to control panel to 0 and 37, but it just came back to 55 and 65..
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Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The display will automatically default back to actual temperature, so they are not set at 55 & 65, that is just the actual temperature in each section. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
No.. i don't see any frost inside the freezer.. the model number is *****
Expert:  Kelly replied 1 year ago.

Thank you! Is the fan running in the freezer?

Customer: replied 1 year ago.
i can hear Fan is running.. but all the materials inside in freezer unfrozen.. :( and temp still shows 55..
Expert:  Kelly replied 1 year ago.

Can you tell if the compressor in the back of the cabinet is running? if you are able to, can you pull the refrigerator out and remove the cover from the bottom in the back?

Expert:  Kelly replied 1 year ago.

In the diagram at the link below, number 725 is the compressor. If you feel it, is it vibrating as if it is running? Is it hot, warm or cool?


Customer: replied 1 year ago.
hmm i can't uncover the back of refrigerator... but i see that fan is indeed running but i feel that the wind from the fan is not cold at all.
Expert:  Kelly replied 1 year ago.

Does it sound like the compressor is running?

Customer: replied 1 year ago.
not sure.. if compressor is indeed working.. the wind from fan is not really cool.. it's slightly lower than room temp..
Customer: replied 1 year ago.
just feel like normal Fan..
Expert:  Kelly replied 1 year ago.

I don't think the compressor is running. Either the electronic control board is not energizing it or there is a problem with the electrical components on the compressor. Do you have a meter to test with and can you remove the rectangular cover for access to the control board that is mounted just above the compressor area?

Customer: replied 1 year ago.
unfortunately, I am not able to remove the cover now. do you think that i need to change some part inside of it?it seems that I will need to have someone from GE to fix this?
Expert:  Kelly replied 1 year ago.

I suspect the main control board, number 801 in the diagram at the link below, will need to be replaced.


The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!


Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.
but fan and other operation seems to be all you think that probably compressor itself has an issue?
Expert:  Kelly replied 1 year ago.

Not if the air is coming out room temperature. The compressor will produce heat, so if the air from the fan is cool, I don't think the compressor is getting energized. The board has a very high failure rate.

Customer: replied 1 year ago.
ok.. thank you very much for your help!
Expert:  Kelly replied 1 year ago.

You are very welcome, thank you! Have a peaceful evening....