Customer: My name is ***** ***** and I have a Kitchenaid french door refrigerator with ice/water dispenser
. About 13 months after we bought and installed the unit, the ice maker
quit working. The water filter
I purchased ($50) didn't do any good. Water still flows from the dispenser but no ice. I don't see any blockage. Also, the freezer
became really, really frosted over (probably because I was making ice in trays in the freezer?). Now, the fan is sounding like it's hitting the heavy frost. I defrosted it as much as I could. There is some residual ice and frost in the freezer. Currently, the unit is turning the front lighted display panel on and off and shows "PO" and asks us to confirm by pressing the panel button.
JA: Thanks. Can you give me any more details about your issue?
Customer: Now the unit seems to be defrosting gradually but it beeps 3 times every few minutes and the lights on the panel continue to turn on for minutes and then off, operating normally (except no ice making). We want to fix but we also see many (almost every) negative comments about Kitchenaid refrigerators and would rather trash this $2000 unit to get something else.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I can wait...did you get all of my comments (about 5 of them)?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.