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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Can you spin the inner tub easily? ALso is there still water in the tub?
If you put it in spin, you say it does not move at all?
Well there are no gears in this unit at all, it is all direct driven on it, I wonder if there is something stuck in the drain pump, I would like for you to look at it, you will need to remove it, to do that. Here is a video showing how to replace it, so it should work for you to check it..
Let me know what you find.
That big rotor in the middle, of the machine bottom, can you spin that easily in both directions?
I am sorry, your question disappeared for alittle while. no noises when you spin it?
Have you tried again since you put it back together again?
Okay, let me know when you are available again
Do you still need help?