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My daughter dropped something on my thermador induction

Customer Question
Customer: ***** *****. my daughter...
Customer: ***** *****. my daughter dropped something on my thermador induction cooktop and cracked it. is there any way to fix this without having to buy a new cooktop
JA: Thanks. Can you give me any more details about your issue?
Customer: the induction still works, but the cooktop glass is chipped on the edge and has a 6 inch thin crack running from the bottom left edge into the unit
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: sure
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Appliance
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Answered in 25 minutes by:
1/1/2016
Appliance Technician: MRANSWER, Home Appliance Technician replied 1 year ago
MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,160
Experience: 30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
Verified

No, the glass cannot be fixed, so the glass top needs to be replaced now.

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Customer reply replied 1 year ago
can it be replaced without buying a new cooktop. in other words, can just the glass be replaced?
Appliance Technician: MRANSWER, Home Appliance Technician replied 1 year ago

yes, that is exactly what I said.

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Appliance Technician: MRANSWER, Home Appliance Technician replied 1 year ago

I would appreciate a rating here for answering your issue. Unless you rate it I am not paid and that is why I am here doing this for you.

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MRANSWER
MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,160
6,160 Satisfied Customers
Experience: 30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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