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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And(###) ###-#### is NOT a Kenmore model number.
ALL Sears Kenmore model number are 10 digits long and will look like this 123 .(###) ###-####
open the door the model / serial tag is on the washer face frame.
it is ONLY on the face frame of the unit !
Is this a full sized unit? Does it have a front lower panel below the door?
An this is NOt Sears so I would not be able to get that info from Sears
ok remove the panel ( two screws under the panel) and reach up on the right side of the door and pull down on the door latch release and then you can open the door. and get the model number.
ok now with the door unlocked if you can git me the units model number we can begin to diagnosis the washer.
You will need to remove the lower front panel of the washer (two screws under the panel).
Once the panel is off reach up inside the unit on the right side of the door and pull down or the latch release lever and pull the door open
Then the model /serial number is ***** the face frame of the unit.