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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81939
Experience:  9+ years being an appliance technician with factory training.
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I have a Maytag Bravo MVWX500XW0. Lid would not not unlock

Customer Question

Customer: I have a Maytag Bravo MVWX500XW0. Lid would not not unlock and cycle did not start. Pulled lock switch out and reinstalled it. Lid not locking now and start light and lock light are flashing. Is this a circuit board issue?
JA: Thanks. Can you give me any more details about your issue?
Customer: We went to do a load of laundry. We put lid down and it locked. When we went to put in more laundry it wouldn't unlock. I opened back and disassembled lid lock assembly. I reinstalled the lid lock and turned machine on. Lid doesn't lock and the light for start and lid lock now are flashing.
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Customer: yes
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Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Based on the symptoms it sounds like your actuator has failed and will likely need to be replaced. So I just want to start by saying if I was in your house, I'd go through diagnostics and see what error code you're getting, but I've tried to explain how to do this to many people and for some reason they just can't get the sequence to work. So by far, the most likely thing that will cause this issue is your actuator failing so that is the part I would replay if you can't pull up the error code. Below is a link to the actuator and a video on how to replace it at the bottom of the link if you wanted.

CLICK HERE for actuator and video

Now, if you wanted to give it a shot and see if you can pull up an error code, here is the sequence you'll need to go through to display the error code.

1. Be sure the washer is in standby mode (plugged in with all indicators off). (press and hold the start/cancel button for 3 seconds to turn everything off)

2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob counter-clockwise one click and wait 1/2 second.

b. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

c. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

d. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

e. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

f. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

Now you are in diagnostics. Turn the knob until just the "DONE" LED is illuminated. Push START.

Now turn the dial one click and now the error code is displayed in the form of LEDs along the progress line. Just note which lights appear and let me know and I can tell you what error you're getting. There will be 2 sets of lights that appear and I need both sets to know what error you're getting.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.