How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

In our KitchenAid side by side refrigerator, model

Customer Question

In our KitchenAid side by side refrigerator, model #KSSS360MX03,
the ice delivery chute is clogged by a block of ice.
We are unable to remove the ice bin, as the push-in button has no effect.
We have tried to thaw the ice by pouring warm water through the icemaker (terrible mess!) but have had no luck. We have also tried a hair-dryer but it over-heated and turned itself off.
Please assist!
Thank you -- Youngdales in Austin, TX
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave and I'm happy to help you. If you shine a light up the chute from the outside can you tell if the door flap is sealing tightly?