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MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6160
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My Samsung wf409 is draining but not spinning. I can hear a

Customer Question

My Samsung wf409 is draining but not spinning. I can hear a short hum that indicates the motor is trying to spin but isn't moving the drum.
I also cannot manually turn the drum. Is the drum seized? Or should I not be able to spin manually?
Submitted: 1 year ago.
Category: Appliance
Expert:  MRANSWER replied 1 year ago.

Do you still need help on this?

Customer: replied 1 year ago.
Expert:  MRANSWER replied 1 year ago.

Is the basket that you cannot turn centered in the opening?

Customer: replied 1 year ago.
it is centered. If I shake it the drum seems to move as one total assembly and return to normal position. It isn't loose, outer to inner. With power off I can't budge the drum rotationaly.
Expert:  MRANSWER replied 1 year ago.

There is either a piece of clothing jamming the basket or something mechanical has failed. Take off the rotor at the back and make sure nothing came loose there. If that is fine then you will have to take the washer tubs apart to see if anything is caught in there. It's a lot of work, but that is the only way you will see what is wrong.