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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a maytag Neptune that was paused mid cycle and won't

Customer Question

Customer: I have a maytag Neptune that was paused mid cycle and won't reset
JA: Thanks. Can you give me any more details about your issue?
Customer: my daughter paused the washer mid cycle from the panel and added another item. now it won't reset to start again. even after unplugging it and doing the door thing 6 times like the manual suggests to reset it.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
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Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

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Can I get the model number please?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
it looks like it is working again. is there a start delay after pausing the cycle?
Expert:  Chas replied 1 year ago.

You said you did the door thing 6 times, what was that about?

Customer: replied 1 year ago.
It is a reset routine one the owners manual
Expert:  Chas replied 1 year ago.

Did she wait for the door to unlock before opening the door on the machine

Customer: replied 1 year ago.
Expert:  Chas replied 1 year ago.

Give me a couple of minutes to bring up the info needed.

Expert:  Chas replied 1 year ago.

Still waiting on the info to download

Customer: replied 1 year ago.
I think I found my answer. There is apparently a 15 second delay on restart after a pause during a cycle. this is why it started working when I left it alone for a while, with the door closed, and come online to ask how to reset the cycle.
Expert:  Chas replied 1 year ago.

Have a nice day