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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Whirlpool refridgerator model #W4TXNWFWT01 has not been

Customer Question

My Whirlpool refridgerator model #W4TXNWFWT01 has not been getting cold at all for about 3 weeks, but the freezer is working. I have a service rep come over and he said it was because the door gasket was not closing properly. Could this be the only reason the refrigerator is not working?
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Also, what would a good service rep do to check out possible causes of the problem?
Expert:  Randy 43 replied 1 year ago.

hello, the freezer blows air into the bottom section , do you hear a fan run ning in the freezer ? and on the rear panel of the freezer do you notice any frost build up? thx Randy