How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2610
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
Type Your Appliance Question Here...
Appliance Tech Dave is online now
A new question is answered every 9 seconds

We have a kitchen aid Gas oven. I went to self clean the

Customer Question

Customer: We have a kitchen aid Gas oven. I went to self clean the oven and I think is didn't have the door shut because now the lock is in lock position and the door isn't shut
JA: Thanks. Can you give me any more details about your issue?
Customer: The locking mechanism is in lock position but the door is open. We need to release the lock so we can close it properly
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

During the month of December, all ratings of 3 stars or more, 1/2 of the payment will be donated to help homeless veterans, also all tips given will be donated to 100% to Autism Support Groups.

Are you there still?

Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave and I'm happy to help you. There is a procedure to get this unlocked if you still need help. Let me know.

Customer: replied 1 year ago.
Sorry Dave, I had replied but I think it didn't go through. My husband fixed it just after you had said you would send a response soon.
Expert:  Appliance Tech Dave replied 1 year ago.

Glad to hear you are back in business. Happy New Year!

Customer: replied 1 year ago.
Thank you Dave. You too have a happy and healthy new year
Expert:  Appliance Tech Dave replied 1 year ago.