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Hello, usually debris gets inside the drain pump and stops the impeller from rotating. It's usually just a matter of cleaning the pump out. Unfortunately, to do just about anything on these units they needs to be removed from under the counter to be serviced. You need be extremely handy to even clean the pump on these units just because the access is such a pain.. I work on the honor system here @ Just Answers. Please remember to rate my answer positively before logging off. Thanks!