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Have you looked on the floor of the freezer itself to see if it is covered in a sheet of ice?
What is happened there is a defrost drain located behind the back panel of the freezer, it is clogged or frozen shut, so the defrost water is not going into the drain pan, but overflowing and coming out the freezer door, you would need to thaw it and best to remove the back cover and make sure the hole is unclogged and water will run down it..
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Yes, that is correct, take the shelves out, and remove the lower panel. i tmay have up to 8 screws holding it in I believe.
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