Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

GE side by side refrigerator TPS24PP, purchased ~1998.

Customer Question
Customer: GE side by side...
Customer: GE side by side refrigerator TPS24PP, purchased ~1998. Refrigerator is no longer cooling well (~55F), though freezer is still functioning fine (~0F). Want to determine effort and cost to fix or better to replace.
JA: Thanks. Can you give me any more details about your issue?
Customer: Not sure what more. Lights are functioning, air circulation fans appear to be running, though not sure at what flow rate I should feel.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Sure. Add'l info. Just looked in unit. one vent not flowing, one vent with lite flow. Looked in freezer and a layer of frost is built up on back wall, maybe 1/8" thick or slightly more.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 16 minutes by:
12/23/2015
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,758
Experience: Over 20 yrs. experience with 15,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

You may just have a defrost issue you should remove the back panel in the freezer and check the evaporator for excessive frosting if you see that you need to likely change the heater or defrost thermostat. If you can not do that you would have about 150-200 for a company to do it.

We are on the honor system for our time, all I ask is please rate my service using the STAR RATING LINK on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Ask Your Own Appliance Question
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,758
15,758 Satisfied Customers
Experience: Over 20 yrs. experience with 15,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
GE side by side refrigerator that the fan in the freezer is
GE side by side refrigerator that the fan in the freezer is pulsating. Not running right. Unit is cooling fine. Model number PSS26MSWA22… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My GE profile side-by-side refrigerator freezer doesn't
My GE profile side-by-side refrigerator freezer doesn't cycle. It runs constantly. Both compartment settings are at mid-range. The heater in the freezer section appears to be functioning as it is not … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a Whirlpool side by side refrigerator model #
I have a Whirlpool side by side refrigerator model # ED5KVESVQ00 and water leaks while water is dispensed … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My samsung side by side refrigerator was accidentally left
my samsung side by side refrigerator was accidentally left open all day now the freezer isnt getting cold … read more
Daniel
Daniel
senior service enginner
High School or GED
2,201 satisfied customers
My whirlpool side by side refrigerator freezer is working
my whirlpool side by side refrigerator freezer is working but the refrigerator is not cold I hear the fan working but its not cooling … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I I have a Whirlpool side-by-side refrigerator freezer model
I I have a Whirlpool side-by-side refrigerator freezer model number wsf26c3exw01 I cannot get the ice maker to work assuming that it had one it has an on and off switch behind the storage bin but when… read more
Webb-Guy
Webb-Guy
tech.
73 satisfied customers
Whirlpool side by side refrigerator model #ED5DHEXW is
Whirlpool side by side refrigerator model #ED5DHEXW is creating ice in the freezer side … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have a Bosch side by side refrigerator/freezer model #
i have a Bosch side by side refrigerator/freezer model # B20CS. It is 7 years old. The ice maker stopped working correctly. It cycles perfectly. the problem is that in the part of the cycle where the … read more
Appliance Guru
Appliance Guru
Owner and Technician
15,758 satisfied customers
I have a side-by-side refrigerator with the freezer on the
I have a side-by-side refrigerator with the freezer on the bottom; model I believe to be “GI0FSAXVYO11”. Problem, the control panel lights are out, when I push any of the control buttons the digital r… read more
Billy Olenick
Billy Olenick
Major appliance repair tech
71 satisfied customers
I have an Amana side-by side refrigerator/freezer with water
I have an Amana side-by side refrigerator/freezer with water and ice dispensers in the freezer door (model SBD21VPSE). It works great for about 24-30 hours. Then the water dispenser in the door quits … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
We have a side-by side refrigerator/freezer; it is about 12
We have a side-by side refrigerator/freezer; it is about 12 years old now. Both doors close readily and completely; however, the refrigerator side door will not stay closed. Sometimes in 10 seconds, a… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
240 satisfied customers
We have a Samsung Fridge/Freezer side by side refrigerator
We have a Samsung Fridge/Freezer side by side refrigerator S/N 027242BQ50006-1. The freezer has a fishy smell that we cannot get rid of. We have turned off the appliance for two days and thoroughly wa… read more
Appliance Guru
Appliance Guru
Owner and Technician
15,758 satisfied customers
Viking side by side refrigerator/freezer with water and ice
Viking side by side refrigerator/freezer with water and ice in the door is leaking on the bottom, it has ruined my wood floors. We turned the ice maker off and stopped using the water on the door feat… read more
Webb-Guy
Webb-Guy
tech.
73 satisfied customers
My whirlpool side by side refrigerator freezer is not
my whirlpool side by side refrigerator freezer is not cooling or freezing. It only clicks on, runs 5 to 10 seconds, then clicks off. I already replaced the starter and capacitor … read more
Appliance Guru
Appliance Guru
Owner and Technician
15,758 satisfied customers
GE ZISS420DRCSS side-by-side refrigerator - Freezer cold,
GE ZISS420DRCSS side-by-side refrigerator - Freezer cold, refrigerator warming. Lots of troubleshooting so far.… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,536 satisfied customers
I have a side by side refrigerator with a drawer freezer
Hi, I have a side by side refrigerator with a drawer freezer below. We went on vacation for a week and came back to find the signal that one of the doors was open and the freezer had partially defrost… read more
Webb-Guy
Webb-Guy
tech.
73 satisfied customers
I have a Whirlpool side by side refrigerator. The freezer
I have a Whirlpool side by side refrigerator. The freezer does not stay cold and thaws all my frozen food. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Samsung side by side refrigerator/freezer stopped cooling,
Samsung side by side refrigerator/freezer stopped cooling … read more
Appliance Guru
Appliance Guru
Owner and Technician
15,758 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x