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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ?
open the door the model/serial tag should be on the tank face frame.
DWF33 is not a full model number.
That still does not come up as a good number.
Does it say model number ?DWF33P/17 on the tag
ok And Are you in the U.S?
and how old is the unit?
ok that is why it is not coming up in the Hotpoint site .
I`m in the U.S.
You had it marked as country US.
i will opt out so one of the UK experts can assist you .