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I'm ***** ***** and my issue is with a Thermador Double Oven

Customer Question
Customer: Hi I'm ***** *****...
Customer: Hi I'm ***** ***** and my issue is with a Thermador Double Oven
JA: Thanks. Can you give me any more details about your issue?
Customer: This has happened once before but I forgot how to reset the controls. The buttons on the digital control board are offset by 1 button - for example if I press the oven light button now it opens the Easy Cook menu. Which means I can't turn on the oven light or activate the lower oven
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Willing to wait and to pay if I can get an answer.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: Appliance
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Answered in 1 day by:
12/23/2015
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,836
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Turn the breaker off for 15 minutes to reset the electronics. Any change when power is restored?

May I please have your model number so I am able to provide you with accurate, model specific information?

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,836
23,836 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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