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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Frost in my GE Profile French door freezer
, it seems

Customer Question

Customer: frost in my GE Profile French door freezer
JA: Thanks. Can you give me any more details about your issue?
Customer: it seems there is a gap in the gasket on the right side. I read to put a piece of paper in the gasket, and the paper easily slides thru on the right side gasket
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: what is the fee for?
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Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 1 year ago.
Sure. Let me go and look. I will be back shortly.
Expert:  Whrlp Master Tech replied 1 year ago.

ok it should be on the interior fresh food wall on most refrigerators.

Customer: replied 1 year ago.
PFSS6PKXESS
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you!

This frost where is it located at with in the unit?

Customer: replied 1 year ago.
Mostly on the right side near the door.
Expert:  Whrlp Master Tech replied 1 year ago.

in the freezer section ,the fresh food section?

Customer: replied 1 year ago.
in the freezer section, but there is a drip of water coming from the fresh food section on the right side as well. Leaves a very small puddle inside the fridge on the right side.
Expert:  Whrlp Master Tech replied 1 year ago.

ok this puddle can you tell where the water may be coming from?

And the frost could it be from the water on the right side above it?

Do you see any gaps in the two fresh food door gaskets or in the freezer door gasket?

Customer: replied 1 year ago.
There is a gap in the freezer section on the right side. I can easily slip a piece of paper thru the gasket.
Expert:  Whrlp Master Tech replied 1 year ago.

ok if you take a hair dryer and heat the rubber gasket up you can reform the rubber so that it seals properly again .

You may have to have the door open and heat the rubber and pull it away from the door.

Now if the gasket material is torn some how you will need to replaced the gasket .

Customer: replied 1 year ago.
it is not torn as much as I can see.
Customer: replied 1 year ago.
there is a definite gap.
Expert:  Whrlp Master Tech replied 1 year ago.

ok so then heating it up to soften the rubber and pulling it away from the door should seal it then.

Now do you have any idea where the water in the fresh food section is coming from?

Customer: replied 1 year ago.
maybe the filter? How do I heat it up?
Expert:  Whrlp Master Tech replied 1 year ago.

This is what I sent you earlier ((

ok if you take a hair dryer and heat the rubber gasket up you can reform the rubber so that it seals properly again .

You may have to have the door open and heat the rubber and pull it away from the door.))

Customer: replied 1 year ago.
do I pull it completely away from the door? Do I use high heat or low heat?
Expert:  Whrlp Master Tech replied 1 year ago.

just pull it away so that it is not compressed you do not want to pull it off the door

I use High just do not melt the rubber all you need to do is soften it so it is pliable.

Customer: replied 1 year ago.
okay. What about the water drip in the fresh food compartment?
Expert:  Whrlp Master Tech replied 1 year ago.

I must not be reading all of the post that I send you .

I sent this to you before also.((

ok so then heating it up to soften the rubber and pulling it away from the door should seal it then.

Now do you have any idea where the water in the fresh food section is coming from?))

Customer: replied 1 year ago.
the water may be coming from the filter, which is also on the right side, top of refrigerator.
Expert:  Whrlp Master Tech replied 1 year ago.

ok you may want to remove the filter and look at the o-ring seal to see if it is ripped or torn .

You may even want to remove the filter and put some food grade silicone around the rubber o-ring for it to seal better.

This leak in it a constant stream or just a drop every once and awhile?

Customer: replied 1 year ago.
just a drop every once in awhile
Expert:  Whrlp Master Tech replied 1 year ago.

ok have you verified that the water supply is not hooked up to Hot water?

This can cause the filter to sweat /create condensation on the outside of the filter housing.

Customer: replied 1 year ago.
how do I do that?
Expert:  Whrlp Master Tech replied 1 year ago.

pull the unit out and follow the water supply line to see if it is plumbed into cold or hot water!

Expert:  Whrlp Master Tech replied 1 year ago.

Do you still need assistance on your question?